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Frequently Asked Questions

Maxperts

  • Maxperts – Business Solutions Experts are a group of highly skilled tech support team that offers our selected business customers best-in-class solution expertise for selected Maxis solutions related matters. 

  • Maxperts tech support services are exclusively for selected Maxis Business Solution customers who purchased or are subscribed to selected business solutions from Maxis. The selected business solutions are Office 365, Enterprise SMS, mDrive, Machine to Machine Vodafone services and Mobile Device Management. There will be more business solutions, which Maxperts will support in the future. Logon to www.maxis.com.my/maxpertsforbiz for updates.

  • There is no job too small for Maxperts to handle. Regardless of the scale of matter, our tech experts cover a wide range of services including End-to-End resolution for selected business solutions and services, on-site support and training, basic setup and configurations, password resets, product navigational assistance and remote troubleshooting. 

  • To get technical assistance from Maxperts, contact our Maxis Business Contact Centre at 1800 82 1919 or 1919 (via Maxis mobile) or visit www.maxis.com.my/maxpertsforbiz

  • You can get free remote technical support by calling Maxis Business Contact Centre via 1919 from your Maxis Mobile. However, there will be a charge for on-site support and training. Cash payment will not be accepted for on-site support or training. All charges will be reflected in your bill.

  • Maxperts offer training to customers on product features, usage guide on solutions and conduct standard troubleshooting walkthroughs so that your business can run smoothly at all times with Maxis Business Solutions.

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    Charges

    Remote Support On-Site Support Training
    Free
    RM 150 per visit (up to 2 hours)
    RM 500 (Maxis Premise – MM/PS)
    RM 50 per hour thereafter
    RM 700 (KV)
  • Charges incurred will be reflected in your bill statement.

  • No. Maxis will charge the fees to your next bill.

  • Once you have informed Maxis of the training cancellation, charges will be refunded to you.

  • You must inform your company PIC (Person-In-Charge) to inform Maxis at least one week in advance.

  • No, there is no minimum number required.

  • There is a maximum of 20 participants for each training class.

  • There will not be a refund if you decide to drop out from the class mid-way.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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