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Frequently Asked Questions

Dedicated Internet Access

  • Yes, as long as the email retrieval flows through your office broadband line. This is only applicable for premium service.

  • URL filtering and app control are part of our offering. We can help prevent users from visiting unproductive websites, throttling bandwidth for video streaming etc.

  • Viruses and ransomware are getting more complex and advanced these days. Cloud Sandboxing is an advanced protection technique for preventing these advanced infections from penetrating your office system.

  • Yes, we have an intrusion prevention service to protect against hackers, botnets and DOS.

  • This package excludes antivirus software for PC. However, we have endpoint security products that serve the same purpose.

  • Yes, each branch will tag to one firewall depending on the connectivity plan.

  • Yes, reporting is available via Maxis Business Hub.

  • Both PC and gateway antivirus are required. Gateway Antivirus will scan for viruses during web surfing, file downloads and email retrieval.

  • Yes, we allow granular policy setting by group, time, category of URL and application filtering. This is only applicable with VAS.

  • Yes, we have multiple plans for DIA customers.

  • With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

  • Yes, you can set your own security rules. Our Managed Services Team will configure and activate your firewall. For subsequent firewall rules, you can add security policies with VAS product Managed Firewall Rules.

  • We have a standard SLA: 3 working days for each CR requested.

  • You will be given a login key to the Maxis Business Hub portal. The portal will show you a Security Dashboard displaying Firewall Health, Current Firewall Rules, CR status and Summary of Threats.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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