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Frequently Asked Questions

Maxis Business Postpaid & Fibre

  • Maxis Business Postpaid & Fibre is an all-in-one business plan designed for business customers. It consists of:

    • Unlimited Mobile Data on your mobile plans
    • A Business Fibre plan with Zero Downtime
    • Free Business Voice Go solution for 24 months
    • Free eSMS solution for 24 months
    • Free Secure Mobile solution for 24 months
    • Optional roaming monthly add-on to roam in 13 countries
  • This plan is open for company registration for existing lines, new registrations, and port-ins. For Business Fibre customers, you will need to be currently on one of our eligible fibre plans.

  • You may sign up to a maximum of 8 mobile lines with 1 Business Fibre (including share lines).

  • Yes, you can. You can change your current mobile plan and sign up for our Business Fibre to enjoy unlimited data for your mobile lines.

  • Yes, you can. You must be on one of our eligible Business Fibre plans (30Mbps, 100Mbps, 300Mbps, 500Mbps or 800Mbps) and sign up for our mobile plans.

  • Unlimited data allows users to enjoy unlimited mobile data 24/7 . The data usage will NOT be deducted from your existing data quota.

  • Yes, you may change your service to Maxis Fibre with this promo offer.

  • If your Business Fibre installation is not successful, you will not be able to enjoy unlimited data.

  • If you terminate your Business Fibre, you will not be able to enjoy unlimited data.

  • The monthly roaming pass with 24-month contract is offered to Maxis Business Postpaid 98, 128, 158 & 188 mobile plans.

  • Subscribers of this pass will enjoy unlimited calls, SMS and 15GB per month in the 13 APAC countries.

  • The monthly subscription fee of this pass will be reflected in your bill monthly.

  • No, if your mobile is a corporate line under your company, the pass will be charged to your company’s account and billed accordingly. You may refer to you company’s policy or person in charge for such purchase.

  • This pass is applicable in Singapore, Indonesia, Thailand, Myanmar, Brunei, Philippines, Cambodia, Laos, Vietnam, China, Hong Kong, Macau and Taiwan.

  • The monthly roaming pass is offered exclusively for Maxis Business Postpaid 98, 128,158 & 188 users. It comes with a 24-month contract and unlimited calls & SMS and 15GB of mobile data per month when you travel to Thailand, Singapore, Brunei, Philippines, Indonesia, Cambodia, Laos, Myanmar, China, Hong Kong, Taiwan and Macau.

  • In the event your line is suspended during the 24-month contract, there will be no charge for your monthly subscription of this pass. However, the duration of the contract will not be extended despite the suspension.

  • A penalty for the termination of the monthly roaming pass subscription will be applied for the remaining months i.e. monthly fee of the pass x No. of remaining months on the contract.

  • Yes, you will receive a SMS notification upon successful subscription of the pass. You will also receive a “Welcome SMS” upon arrival to any of the applicable countries.

  • Your subscription to this pass is 24 months. A monthly pass will be activated for you and it renews monthly. Your subscription will end at 11.59pm Malaysia time on the last day of your subscription. You will be notified via SMS notification upon successful subscription of the monthly roaming pass. You will also receive a reminder SMS 1 month before the contract ends.

  • You will receive an SMS notification when you’ve reached 100% usage of your 15GB. Subsequently, you may browse for free at reduced speed. To continue browsing at normal speeds, you may purchase a standard DataRoam Pass at RM38/day.

  • You can enjoy unlimited calls via direct dial for calls to mobile or fixed line in roaming country, back home in Malaysia and other countries. It is also applicable for calls via Roam120 dial pattern. Besides that, you can also enjoy unlimited incoming calls. To enjoy this feature, you must be registered on Maxis preferred roaming operator as stated in the Welcome SMS.

  • Country Preferred Operator
    Singapore •SingTel
    •Starhub
    Brunei •DST
    Indonesia •Telkomsel
    Philipines •GLOBE PH
    Myanmar •MPT
    Cambodia •Cellcard
    Laos •LaoTelecom
    Thailand •AIS
    •Truemove
    Vietnam •VN Mobifone
    •Viettel
    •Vietnamobile
    China •China Mobile
    •China Unicom
    Taiwan •TW MOBILE
    Hong Kong •HKCSL/HKT
    Macau •CTM
  • If you have subscribed to the monthly roaming pass, you will not be able to roam on the non-preferred network operator to ensure our customers do not experience bill shock. For any reason, if you managed to roam on non-preferred operator, your usages will be charged on normal rates.

  • Yes, you may. If you purchase a DataRoam Pass, the data of this pass will be used  first followed by the data on the monthly roaming pass.

  • Yes, you may.

Ready to sign up for Maxis Business Postpaid & Fibre?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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