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Frequently Asked Questions

International Roaming

  • You can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu, just dial *100#, select Intl Roaming, select any Country, select again Intl Roaming and then select ON.

    Alternatively you can give us a call.

    Tip:- If your line is a supplementary or share line, please get your account owner to call in for activation.

  • There is no monthly subscription to turn on the International Roaming service. 

    For more info on Roaming passes and pay-per-use charges for usage on data, calls and SMS while roaming, you may refer to www.maxis.my/BusinessRoam 

  • You can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu, just dial  *100#, select Intl Roaming, select any Country, select again Intl Roaming and then select ON.

    Alternatively you can give us a call.

    Tip:- If your line is a supplementary or share line, please get your account owner to call in for activation.

  • If you need assistance while abroad, dial *123# from your mobile phone and our Customer Care agent will call you back at no costs.

  • You can check roaming rates easy here.

    Alternatively you may use Maxis app, under your selected line, click on Roaming Rates in Service Details section.

    If you do not have internet access, you may also check roaming rates for calls, SMS and data by dialing *100# select Intl Roaming, select any Country > Other/More Services > Check Rates.

  • Use our Roam 120 service to enjoy better savings whenever you call home from overseas.

    To use, dial *120*<country code><area code/mobile prefix><phone number># to call.

  • Charging block for calls to Malaysia from abroad is 60 seconds.

Ready to sign up for International Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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