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Smart Manufacturing Frequently Asked Questions (FAQ)


What is Smart Manufacturing?
Smart Manufacturing is a fully managed, end-to-end digital manufacturing platform that combines hardware (e.g., IoT sensors), software (e.g., OEE, MQS), and connectivity (e.g., LTE, DIA, NB-IoT) to deliver a complete transformation for any factory.

It features an open architecture, using Microsoft’s Azure IoT platform, allowing customers to pick and choose the modules that best meet their business needs, while also providing room for future expansion.

How many modules does Smart Manufacturing feature?
There are six modules within the Smart Manufacturing solution:

  • Supply Chain Management
  • Quality Management System
  • Quality Control Management System
  • Preventive/Predictive Maintenance
  • OEE (Overall Equipment Effectiveness) System
  • Visitor Management System with Facial Recognition and Temperature Scanning

How will Smart Manufacturing benefit my operations?
Smart Manufacturing is designed to digitalise, automate, integrate, and modernise your factory on one cohesive platform. It is designed to address the most pressing challenges in manufacturing today, including the following:

  • High wastage or rework rates
  • Low productivity
  • Lack of visibility and traceability
  • Inconsistent product quality
  • Frequent or excessive downtime
  • Low capacity and throughput

Will there be any consultation charges?
No, there are no consultation charges. We would be more than happy to work together to address your business challenges.

Do you do site visits?
Yes, we would be happy to arrange a site visit to your factory if necessary.

Is there a setup fee for this solution?
Yes, Smart Manufacturing requires a one-time setup fee of RM15,000. We will work with you to understand your business requirements and thoroughly scope out a solution with the relevant modules.

Does the Smart Manufacturing solution include integration and automation?
Yes, we have a solutions specialist team to perform the integration. Automation will depend on the complexity of the solution, but rest assured that we will be working closely with our technology partners to meet your requirements.

Who are your technology partners for the Smart Manufacturing solution?
The Smart Manufacturing solution is built on the Azure IoT platform by Microsoft, of whom we’re certified Gold partners.

Where can I get more information about Smart Manufacturing?
Please leave your details in the form on this page, and we will get back to you as soon as possible. If you are an existing Maxis customer, please reach out to your account manager to learn more.