Our updated General Terms & Conditions of Services is effective from 1 June 2020. Refer to here.

Our updated GTC, effective from 1 June 2020 , refer here.

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Maxis Business Voice Connect


What is the new Maxis ONEBusiness Voice Connect plan name?
Maxis ONEBusiness Voice Connect will be renamed to Maxis Business Voice Connect. All plan features and rates remain the same.

I have an internet connection from another provider. Can I subscribe to the Maxis Business Voice Connect solution?
You have to be subscribed to a Maxis Business Fibre/DIA/MPLS internet connection to be eligible for this solution.

Can I ‘transfer’ / ‘port’ my existing fixed line number (03, 05, etc) to my Maxis Business Voice Connect?
Currently, fixed numbers are not portable and cannot be transferred to Maxis Business Voice Connect lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice Connect.

In which scenario will Business Voice Connect be suitable for my company?
Business Voice Connect is suitable for customers who are looking for a Business Grade Voice solution. By subscribing to a Business Grade Voice service, the customer does not need to purchase & maintain their own telephony system.

Can my existing business telephone numbers be used as a Maxis Business Voice Connect service?
, if your existing business telephone number used is a Maxis number.
No, if your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you.

Can I use fax service on my Maxis Business Voice Connect Line?
Yes, you can.
An Analogue Telephone Adapter (ATA) is required to connect a traditional fax machine to the voice service on an IP Network.

I am an existing BVE Customer, can I subscribe to the Voice Connect App?
If you are on the new Maxis Business Voice Connect package that was launched early 2019, you are eligible to subscribe for the Voice Connect App.

If you are on the old BVE plan, you will need to upgrade to the new Maxis Business Voice Connect package in order to subscribe for the Voice Connect App.

Can I use my Voice Connect App when roaming overseas?
The Voice Connect App can only be used within Malaysia.

I am currently using other service provider’s mobile line. Can I subscribe for Voice Connect App?
In order to subscribe for the Voice Connect App, you must have a Maxis Business Voice Connect subscribed, and the smartphone where the Voice Connect App is installed must use a Maxis Postpaid mobile line.

Can I change my default password for Voice Connect App?
You are encourage to change your default password after you have succesfully installed the Voice Connect App. The password can be changed through the settings in you Voice Connect App