Our updated General Terms & Conditions of Services is effective from 1 June 2020. Refer to here.

Our updated GTC, effective from 1 June 2020 , refer here.

Let us help you get started

Cloud Firewall

If I hosted my email at their party provider, can anti-spam or anti- phishing still apply?
Yes, as long as the email retrieving flowing through your office broadband line . This is only applicable for Cloud
 Firewall 79 and Cloud Firewall 129 plan only

How can Cloud firewall help to boost up my company productivity and optimize my bandwidth?
URL filtering and App control is part of our offering. We can help to prevent user visiting unproductive web site, throttle the bandwidth for video streaming and etc.

What is the purpose for getting Cloud Sandboxing?
Today the virus / ransomware is getting complex and advanced. The cloud sandboxing is an advanced protection technique to prevent ransomware/ advanced malware infection or penetrate to your office system.

Does this Cloud firewall protect against External Hacker , Botnet/ Denial of service attack?
Yes. we have intrusion Prevention service to protect against hacker/Botnet and DOS.

Does this package includes Antivirus for PC?
This package is excluding antivirus of PC. However, we have planned for the offering as part of our roadmap.

If I have few branches, can I use this package to set VPN?
Yes. We bundle with VPN Service as long as all branch locations are using Maxis broadband service.

Do I get a regular report?
Yes. Reporting is available via Maxis OneBusinessHub (OBH).

If I am using Maxis Cloud Firewall Gateway Antivirus, does it mean my PC do not need antivirus?
Both PC and gateway antivirus is required. Gateway Antivirus will scan for virus during web surfing, file download and email retrieving.

Is it possible If my company like to set different profile for different group of user?
Yes, we allow granular policy setting by group/ time / category of URL and application filtering. This is only applicable with VAS service

How do I configure the firewall rules (security policies) for my firewall?
With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

How long will it take for Maxis to configure my security policies?
We have a standard SLA: 3 working days for each CR requested.

How do I check the status of my firewall health, security policies and CR requests?
You will be given a login key to the Maxis Business Hub portal. The portal will show you a Security Dashboard displaying Firewall Health, Current Firewall Rules, CR status and Summary of Threats.

I am a broadband customer. Can I set my own security policies upon purchase of the product?
No, Maxis has recommended standard policies for your firewall package. With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

I am a Direct Internet Access (DIA) customer. Can I subscribe to this firewall package?
Yes, we have multiple plans for DIA customers.

I am a DIA customer. Can I set my own security policies upon purchase of the product?
Yes, you can set your own security rules. Our Managed Services Team will configure and activate your firewall. For subsequent firewall rules, you can add security policies with VAS product Managed Firewall Rules.