A toll-free service for your customers to be in touch.
Get your own Domestic Toll-Free Number
Enhance your customer experience by bearing all incoming call charges.
Give your customers the ability to call you free of charge with Freefone 1800, or try the Localfone 1300 service,
where it charges customers that calls your 1300 number from their fixed or mobile lines a local call fee.
This leaves your business with charges for local calls and the difference
between national and local call charges from outstation calls.
Encourages business enquiries
When your customers do not have to pay exorbitant prices (or do not have to pay at all) to call you, they would be more willing to call to enquire on products and services.
Promotes business recognition
Establish business recognition with a single easy-to-remember phone number, serving as an effective sales and marketing tool for your company.
Improved cost control
For better control of your company’s telephone expenses, your outstation personnel can call the main office using the toll-free number.
Increased customer loyalty
Offering toll-free or local-charge number as an after-sales service to your customer shows your commitment to your customer services. This will help you gain your customers’ confidence and loyalty.
Frequently Asked Questions
What should be the main consideration for my company when I am planning to provide tollfree services to my customers?
You should consider the location of your customers:
- If most of your customers are located in the domestic market, you should opt for the Domestic Freefone or Localfone service.
- If most of your customers are from the international market, you should opt for the International Inbound Tollfree (ITFS) service or Universal Inbound Freefone Number(UIFN) service.
What Domestic Toll-Free services do you offer?
Maxis offers two types of Domestic Toll-Free services where the company who subscribes will pay for the calls being received:
Domestic Freefone 1800 82 XXXX – Caller makes calls for FREE.
Localfone 1300 82 XXXX – Caller pays the local call charge.
How many calls a day will I be able to handle?
You'll want to think about whether you need a dedicated ISDN PRI 30 channels, a few channels of the ISDN PRI 30 or Multi-Lines or Business Voice Enhanced lines for large call volumes.
However, there are also several key points that you must consider :
Number of staff or agents used to receive these incoming calls;
Number of hours/day;
Number of working days that this call centre or unit will be receiving calls.
How do we know if the toll-free number belongs to Maxis?
- If the toll-free number begins with 1 800 82, it belongs to our Domestic Freefone service.
- If the toll-free number begins with 1 300 82, it belongs to our Localfone service.
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Note : 82 denotes that Maxis is the service provider .
What are the prerequisites that I need to fulfill before I can subscribe to the Domestic Toll-Free services?
Domestic Toll-Free services are supplementary to Maxis' main voice services. You must first be subscribed to either the ISDN PRI, Multi-Line or Business Voice Enhanced or the Business Voice SIP services in order to be able to subscribe to our Domestic Toll-Free services.
How many days will it take for you to provide Domestic Toll-Free services after the main service is activated?
Up to 3 working days.