Service Specific Terms & Conditions - Business Start 48 Plan and MaxisONE Business Plans (West Malaysia)


GENERAL

  1. The  Plan(s):  Comprises  of  Biz  Start  48  Plan,  ONEBusiness  Plan  98,  ONEBusiness  Plan  108,  ONEBusiness  Plan  128,  ONEBusiness  Plan  158  and  ONEBusiness Plan 188.
  2. You: The Business Customer or/and employees or contract status of a Business Customer signing up for the Plan(s).
  3. The use of the Service(s) is subject to the General Terms & Conditions (“GTC”), Service Specific Terms & Conditions (“SSTC”), Summary Terms & Conditions (“STC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/tnc/business.
  4. Capitalised terms herein have the same meaning as defined in the GTC.
  5. Any conflict or inconsistency between this SSTC, the GTC and the STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
  6. We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept that you are responsible for regularly reviewing information on the Plan(s) and Service(s) at www.maxis.com.my/tnc/business, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Service(s) and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes  and  you  shall  be  bound  by  the  same.  If  you  do  not  accept  such  revisions/changes,  you  will  terminate  the  Plan(s)  and/or  the  use  of  the  Service(s) by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.


ELIGIBILITY

  1. To be eligible for this Plan(s) you must be our Business Customer or an employee or contract status of a Business Customer who is 18 years old and above.
  2. This Plan(s) is not available to you if you have any outstanding balance with us.


CHARGES

  1. The Plan(s) structure is in the attached Appendix and also published on our offcial website at www.maxis.com.my/tnc/business or as updated by us from time to time. Charges published are exclusive of all applicable taxes including GST.
  2. You may be charged early termination charges should you terminate your Plan(s) before the end of your contract of twenty four (24) months (“Minimum Period of Service”). The calculation for the early termination charges are as follows: [the monthly commitment fees of the Plan(s)] X (the remaining unexpired duration of the Minimum Period of Service)


UNLIMITED MINUTES AND SMS’

  1. You acknowledge and accept, for the voice & SMS allocated with the Plan(s) that the unlimited minutes and SMS’ apply to:
    1. domestic mobile/fixed ON-net (Maxis to Maxis calls and SMS’) & OFF-net (calls and SMS’ from Maxis to other Service Provider) usage for ONEBusiness Plan 98, ONEBusiness Plan 108, ONEBusiness Plan 128, ONEBusiness Plan 158 and ONEBusiness Plan 188 (excluding, video calls, calls to special numbers, eg. 1-300/1-800/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei);
    2. domestic mobile ON-net usage for Biz Start 48 (excluding OFF-net usage, calls to fixed lines, video calls, calls to special numbers, eg.  1-300/1-800/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei);
    3. are for standard person to person calls or texts;
    4. it  is  NOT  meant  for  multiple  simultaneous  calling,  conference  calling,  re-supply,  call  centre  usage,  telemarketing,  bulk  messaging,  application-to-person communication,  continuously  call  forwarding,  auto-dialing,  machine-to-machine  communication  (including  by  using  your  SIM  card  in  any  other  devices),  Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.


THINGS WE MAY DO TO THE SERVICE(S)

  1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such period of time as we deem it or terminate, discontinue or disconnect the Service(s) if your usage:
    1. shows excessive usage or placing unusual burdens on our Network;
    2. is for unlawful activities or for suspected fraudulent activities; or
    3. is not in accordance with Maxis Fair Usage Policy (at www.maxis.com.my/FUP).


MOBILE INTERNET PACKAGE ALLOCATION

  1. For data allocated with the Plan(s), you acknowledge and accept:
    1. You will experience data browsing at reduced speeds with no EXCESS charges if any usage exceeds the allocated mobile data.
    2. The mobile internet package allocated within the Plan(s) is exclusively for domestic usage only.
    3. The Plan(s) allows for you to purchase Mobile Internet pass(s) through your UMB1 , MyMaxis App, ONEBusiness Hub3, WAP2 menu, via your Mobile Devices by calling our Contact Centres 1800-82-1919 or (1919) or you may contact your assigned Account Manager, in either one of the following manner:
      1. One Time (non-recurring) Mobile Internet pass (available for Biz Start 48 plan and MaxisONE Business plans); or
      2. Recurring Mobile Internet pass to upgrade of your data allocation (available for MaxisONE Business 98, MaxisONE Business 128, MaxisONE Business 158 and MaxisONE Business Extra plans) as per the Mobile Internet pass of your choice, which will be automatically renewed at the end of each of your bill cycle.
        Refer to the attached Appendix for Mobile Internet Passes
    1. If you upgrade or downgrade the Plan(s), your monthly commitment fee will be pro-rated against your billing cycle date. You will be charged the full commitment fee from the second month onwards but with full mobile internet package allocation from the first month.


ROAMING

  1. The rates outlined in the Plan(s) structure (as per the Appendix) do not account for usage while on an overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at https://www.maxis.com.my/en/business/business-solutions/international-roaming.html  apply.


INTERNATIONAL DIRECT DIAL PASS (IDD PASS)

  1. This pass is exclusively for MaxisONE Business 98, MaxisONE Business 128, MaxisONE Business 158 and MaxisONE Business Extra participants / customers who make IDD or border calls for the countries mentioned at the Appendix for IDD Pass via direct dialing.
  2. IDD Calls made via IDD 132 calls are not eligible for this IDD pass.
  3. You can purchase the pass by calling Maxis Centres, customer care line at 1800-82-1919 or 1919.
  4. The IDD Pass is bundled with minutes usage which will be activated upon availability. You are entitled to full minutes allocation until the next bill cycle. Unused minutes will be forfeited.
  5. Any IDD calls prior to the pass activation will be charged on pay per use basis and not part of the IDD Pass.
  6. The IDD Pass is valid and renewable at every billing cycle.
  7. You can also purchase a one-time add on pass upon the expiry of the IDD Pass (which is valid until next billing cycle).
  8. Only one month IDD pass is allowed to be subscribed at any given time and any subsequent one-time add on, must be of the same IDD monthly pass subscribed previously.
  9. The IDD pass will be charged with the full amount and given full minutes allocation regardless of any termination within the billing cycle (pro-rate does not apply).
  10. The countries and charges for IDD Pass at http://www.maxis.com.my/en/business/products-and-services/mobile-solutions/idd-saver.html  apply.


TERMINATION

  1. Subject to the GTC, a principal line holder may at any time terminate the Plan(s) by giving us at least thirty (30) days’ prior written notice by writing in to customercare@maxis.com.my or bizcare@maxis.com.my

1UMB means Easy Menu Based
2WAP means Wireless Application Protocol
3ONEBusiness Hub means the self-service portal that allows Business Customers to login and access to various business web applications including manage requests for services (mobile and fixed) across single or multiple account, resume services and make various service orders.


APPENDIX – SERVICE SPECIFIC TERMS & CONDITIONS (“SSTC”)
BIZ START 48 PLAN AND ONEBUSINESS PLANS

1. AS PER CLAUSE 11 OF THE BIZ START 48 PLAN AND ONEBUSINESS PLAN SSTC:

 

Biz Start

Plan 48

ONEBusiness

Plan 98

ONEBusiness

Plan 108

ONEBusiness

Plan 128

ONEBusiness

Plan 158

ONEBusiness

Plan 188

MONTHLY COMMITMENT FEE
       RM48
       RM98        RM108        RM128        RM158 RM188
Monthly Data, Voice and SMS Bundle
MOBILE INTERNET
ALLOCATION
5GB 20GB All Day
+
10GB 4G LTE
Weekend
30GB All Day

40GB All Day

  

50GB All Day

   

60GB All Day

MINUTES ALLOCATION

(ON-NET & OFFNET)

UNLIMITED (ON-NET)
10Sen/Min (OFF-NET)
UNLIMITED

SMS ALLOCATION

(ON-NET & OFF-NET)

UNLIMITED (ON-NET)
10Sen/Min (OFF-NET)
UNLIMITED

INCLUSIVE ONEBUSINESS

ESSENTIALS

Direct Access to 1919, MyMaxis BizApp & ONEBusiness Hub
Device Fund Device Fund or Zerolution
                                Other Charges

VIDEO CALLS

(ON-NET)

15Sen  

VIDEO CALLS

(OFF-NET)

40Sen  

MMS

(ON-NET)

25Sen  

MMS

(OFF-NET)

50Sen  

* The extra 4G LTE Weekend data will be available during Saturdays 12.01am to Sunday 11.59pm only on the 4G network.


2. AS PER CLAUSE 13(c) OF THE BIZ START 48 PLAN AND ONEBUSINESS PLANS SSTC:

ONEBUSINESS PLANS

Mobile Internet exclusive for ONEBusiness Plan 98, ONEBusiness Plan 108, ONEBusiness Plan 128,
ONEBusiness Plan 158 and ONEBusiness Plan 188
(Recurring and One Time)
RM20 - 500MB
RM30 - 1GB
RM58 - 3GB
RM116 - 6GB


BIZ START 48 PLAN

Mobile Internet exclusive for Biz Start 48 Plan
(One Time)
RM10 - 200MB
RM20 - 500MB
RM30 - 1GB 


3. AS PER CLAUSE 17 OF THE BIZ START 48 PLAN AND ONEBUSINESS PLANS SSTC

  IDD BUNDLES RM30/MONTH EACH
IDD ASIA TOP 16 IDD
Singapore, China, India, Indonesia, Thailand, Japan, Philippines, Taiwan, Vietnam, Hong Kong,
South Korea, Myanmar, Pakistan, Sri Lanka, Arab Saudi, Cambodia
BUSINESS COUNTRIES IDD
India, USA, Singapore, Thailand, China, South Korea, Hong Kong
BIZ TOP 25 IDD
Singapore, China, India, Indonesia, Thailand, Japan, Australia, USA, Philippines, UK, Taiwan,
Vietnam, Hong Kong, Bangladesh, South Korea, Germany, France, Myanmar, UAE, Nepal,
Pakistan, Sri Lanka, Saudi Arabia, New Zealand, Cambodia