Service Specific Terms & Conditions (“SSTC”) – Maxis ONEBusiness Go WiFi 168

 

Version 23 November 2017

General

  1. The Plan: Maxis ONEBusiness Go WiFi 168
  2. The Service(s): Comprises of the Maxis ONEBusiness Go WiFi 168 plan. It applies to local data usage and voice services. Roaming data usages and additional services as subscribed by you shall be charged in addition to the Plan’s applicable charges.
  3. You: The Business Customer or/and employees or contract staffs of a Business Customer signing up for the Plan.
  4. The use of the Service(s) is subject to the General Terms & Conditions (“GTC”), Service Specific Terms & Conditions (“SSTC”), Summary Terms & Conditions (“STC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/tnc/business.
  5. Capitalised terms herein have the same meaning as defined in the GTC.
  6. Any conflict or inconsistency between this SSTC, the GTC and the STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.

    Eligibility

  7. To be eligible for this Plan and Service(s), you must:
    1. Be our Business Customer;
    2. Not have any outstanding payments with us; and
    3. Not be a commercial user and/or bulk subscriber.
  8. The Plan is available with a Mobile Device or SIM only plan.

    Charges

  9. The applicable Charges and rate table guide for the Plan is as set out on our official website at www.business.maxis.com.my/mobile/business-broadband.html. Charges displayed do not include all applicable taxes and GST.
  10. A deposit of RM500 is chargeable for non-Malaysian’s subscribing to the Plan and Service(s).
  11. Your bills are available in electronic format if you sign up for E-Billing service via Maxis Online Account or Maxis OneBusiness Hub and a copy will be sent to your nominated email address.

    Minimum Period and Duration of Service

  12. The Service(s) will be activated within twenty four (24) hours from registration (“Activation”).
  13. For the Plan(s) with a Mobile Device, you are entitled to enter into a contract for a minimum period (“Minimum Period of Subscription”) of either:
    1. twelve (12) months from the date of Activation; or
    2. twenty four (24) months from the date of Activation.
      and will continue until terminated in accordance with this SSTC.
  14. You may be charged early termination charges should you terminate your Plan before the end of either your twelve (12) or twenty (24) months contract. The early termination charge is calculated based on: Monthly commitment x remaining months of the Minimum Period of Subscription.

    Our Service(s)

  15. You acknowledge and accept, for the voice allocated with the Plan that the 200 minutes applies to:
    1. Domestic mobile/fixed ON-net (Maxis to Maxis calls) & OFF-net (calls from Maxis to other Service Provider) usage (excluding, video calls, calls to special numbers, eg. 1-300/1-800/600, 121, TM100, 1MOCC, 02-prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei) & Unity Hotline ;
    2. are for standard person to person calls;
    3. it is NOT meant for video calls, multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
  16. The Plan and Service(s) speed is on a best efforts basis. The typical average speed for the 75Mbps 4G LTE network is between 10 to 30Mbps.
  17. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such period of time as we deem fit or terminate, discontinue or disconnect the Service(s) if your usage:
    1. shows excessive usage or placing unusual burdens on our Network;
    2. is for unlawful activities or for suspected fraudulent activities; or
    3. is not in accordance with Maxis Fair Usage Policy (at www.maxis.com.my/FUP).
  18. The SIM card allocated to you for the Service(s) can be used with the Mobile Device provided or other mobile devices.
  19. For every subscription of the Plan(s) and Service(s), you have the option to purchase a Dect Phone, as follows:
    1. If you subscribe to a twelve (12) month contract and choose to purchase a Dect Phone, you will be charged a one-time fee of RM60 in addition to the Plan(s) applicable charges; or
    2. If you subscribe to a twenty four (24) month contract and choose to purchase a Dect Phone, you will not be charged a one-time fee.


    Mobile Internet Package allocation

  20. Total Internet quota for each Plan(s) is specified during point of sales as contained in the sales material and the rate table on our website at www.business.maxis.com.my/mobile/business-broadband.html.
  21. For data allocated with the Plan(s), you acknowledge and accept:
    1. You will experience data browsing at reduced speeds with no EXCESS charges if any usage exceeds the allocated mobile data.
    2. The mobile internet package allocated within the Plan(s) is for domestic usage. The mobile internet package allocated within the Plan(s) may be used for international roaming (subject to the additional RM10 per day charge).
    3. The Plan(s) allows for you to purchase One Time (non-recurring) Data Booster Passes before you exceed your mobile internet package data allocation, through your UMB , ONEBusiness Hub or by calling our Contact Centres 1800-82-1919 or (1919) or you may contact your assigned Account Manager. Please refer to our website at www.business.maxis.com.my/mobile/business-broadband.html for Data Booster passes.
      1. UMB means Easy Menu Based
      2. ONEBusiness Hub means the self-service portal that allows Business Customers to login and access to various business web applications including manage requests for services (mobile and fixed) across single or multiple account, suspend and resume services and make various service orders.
    4. The Data Booster Passes are only applicable for domestic usage only.
    5. If you upgrade or downgrade the Plan(s), your monthly commitment fee will be pro-rated against your billing cycle date. You will be charged the full commitment fee from the second month onwards but with full mobile internet package allocation from the first month.


    Equipment

  22. The Mobile Device provided under the Service(s) are:
    1. on a “while stocks last” basis;
    2. subject to the suppliers terms and conditions; and
    3. comes with a one (1) year warranty.
  23. We reserve the rights to change the modem model from time to time.
  24. The one (1) year warranty does not cover:
    1. The SIM and Mobile Device holder;
    2. Damage, loss or defects caused by any act, omission, misuse, negligence including usage of the modem contrary to instructions provided by Maxis or the manufacturer (as set out in the Mobile Device user guide); and/or
    3. Other acts beyond our reasonable control.
  25. Please visit your nearest Maxis Centre should you have any issues with the Mobile Device.
  26. If you have any issues with the Dect Phone, please visit the Phillips Service Centre.
  27. If you discontinue the Service(s) before the expiry of the Minimum Period of Subscription of either twelve (12) or twenty (24) months, you do not need to return the Mobile Device to us. However, you will be charged with the early termination charges as stated in Clause 14.

    Roaming

  28. The rates outlined in the Plan(s) structure do not account for usage while on an overseas roaming network.
  29. Data roaming service(s) are available for the Service(s). You will be charged RM10 per day if you opt in for the data roaming service while roaming in these eight (8) countries – Singapore, Indonesia, Thailand, Myanmar, Brunei, Phillippines, Cambodia and Laos.
  30. Your local data quota will be utilised according to the Plan(s) you have signed up for.
  31. Whilst roaming overseas (other than the eight (8) countries mentioned above), the prevailing data roaming charges at https://www.maxis.com.my/en/business/business-solutions/international-roaming.html will apply.

    Termination & Suspension

  32. Subject to the GTC, you may at any time terminate the Plan(s) by giving us at least thirty (30) days’ prior written notice by writing in to customercare@maxis.com.my or bizcare@maxis.com.my.
  33. For any planned interruption of the Service(s), Maxis will provide you adequate notice via notice on our official website at www.maxis.com.my/officeinternet and/or any other mode of communication as we may deem appropriate.