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Service Specific Terms & Conditions – Data Centre Connect Service


Version [9 March 2020]

  1. General

    1. Service(s): Data Centre Connect Service
    2. You: Business Customer signing up for the Service(s).
    3. The use of the Service(s) is subject to the General Terms & Conditions (“GTC”), Service Specific Terms & Conditions (“SSTC”), Summary Terms & Conditions (“STC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/tnc/business.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and the STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
  2. Definitions and Interpretation

    1. Unless the context otherwise requires, highlighted terms shall have the following meanings:-
      Data Centre Connect Service means the service which provides Layer 2 Ethernet point to point or point to multipoint connectivity from one data centre to other data centre(s) within the available Maxis POPs.
      Service Commencement Date” means the date of the completion of the commissioning tests as notified by Maxis to you or the date designated in the “Ready-For-Service” segment of the Registration Form, whichever is the latter. The Service(s) is deemed accepted by you after three (3) working days from the date of submission of the Service Acceptance Form by Maxis to you.
      Site(s)” means the premise(s) designated by you under “Installation Address” segment, including the building(s) where the premise(s) is located, under or through which Equipment is placed for the provisioning of the Service(s).
      Term” means the period of one (1) year commencing from the Service Commencement Date unless otherwise agreed between you and Maxis.
      Cross Connect” means a physical hardwired cable that provides direct connection from your equipment to Maxis port within the same data centre. 
      Maxis PoP” means Maxis Point of Presence, being the demarcation point for connectivity with the Service(s) at the designated locations. 

  3. Provision of the Service(s)

    1. Subject to acceptance by Maxis, Maxis will provide the Service(s) to the Site(s) as requested by you. Unless otherwise provided herein, the Service(s) shall not include the provision or maintenance of any computer equipment or software required by you to connect to the Service(s).
    2. Maxis does not guarantee or warrant: (a) the availability of the Service(s), (b) continuous, uninterrupted or secure access to the internet and (c) that the data stored will be backed up.
    3. You shall be solely responsible for keeping an independent back-up of all data stored in the space allocated to you and for the data retrieved, stored or transmitted through the Service(s).
    4. Maxis reserves the right to suspend the Service(s) or any part of them for operational reasons or in an emergency.
    5. The Minimum Period of Service for the Service(s) is one (1) year with a choice of bandwidth speed from 100Mbps up to 1Gbps over a 1GE or 10GE port.
    6. You are allowed to add more link(s) to the existing physical port with multiflow option after the Service Commencement Date provided that you enter into a new Agreement with Maxis for the additional link(s) and/or service(s). Each new Agreement for the additional link(s) shall be subject to the selected bandwidth and contract term and provided always that the additional link(s) does not exceed the port capacity for the Service(s).
  4. Charges

    1. The monthly recurring Charges for the Service(s) shall be at the rates as offered to you by Maxis. The billing for each link or Site(s) shall commence from the Service Commencement Date. You are responsible for payment of all monthly recurring Charges associated with the Service(s).
    2. Where applicable, you shall pay Maxis a one-time installation Charge at the prevailing rates by Maxis.
  5. Your Additional Obligations

    1. You shall provide adequate power points and fuses (as approved by Tenaga Nasional Berhad) for the operation of Our Equipment. You shall ensure that your equipment is pre-connected (via Cross Connect) to Maxis designated termination point prior to activation of the Service(s).
    2. You shall not remove, relocate or cause the removal or relocation of Our Equipment without Maxis’ prior written permission.
    3. At Maxis’ request, you shall, at your own cost, disconnect the Equipment and provide all necessary assistance, to enable Maxis to perform necessary tests and/or maintenance work on the Service(s) at reasonable times.
    4. You shall, prior to reporting a Service(s) failure or problem, carry out all necessary steps to determine the cause of the Service(s) failure or problem.

  6. Term and Termination

    1. The Minimum Period of Service for the Service(s) is one (1) year unless otherwise agreed between you and Maxis.
    2. Maxis may terminate this Agreement and/or the Service(s) for convenience by giving you thirty (30) days advance written notice.
    3. If you (a) relocate the Service(s) to a new location within Maxis PoP or (b) upgrade the Service(s) during the Term, you are not liable to pay the monthly recurring charges for the remaining of the Term, provided that you terminate this Agreement and enter into a new Agreement with Maxis for the Service(s) at the new location within Maxis PoP or for the upgraded Service(s). The new Agreement between you and Maxis will be based on the prevailing Charges and further terms and conditions imposed by Maxis.
    4. If you (a) relocate the Service(s) to a new location outside Maxis PoP or the Service(s) coverage area or (b) downgrade the Service(s) during the Term, you agree to pay Maxis the monthly recurring charges for remaining of the Term.
    5. This Agreement shall automatically continue for an extended term on a monthly basis at the prevailing charges and rates imposed by Maxis and on the terms and conditions contained herein (unless otherwise notified by Maxis) unless you give Maxis thirty (30) days advance written notice of your intention to terminate this Agreement.
  7. Warranty and Limitation of Maxis’ Liability

    1. You warrant that: (a) you have the power to enter into and observe your obligations under this Agreement, (b) you are the owner of specifications, designs and/or the materials supplied to Maxis to enable Maxis to provide the Service(s) and (c) in entering into this Agreement, you have not relied on any representations made by Maxis or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity materials supplied by Maxis.
    2. Subject to clause 18.5 of the GTC, Maxis’ liability shall be limited to the lesser of: (a) the fees paid to Maxis by you over the twelve (12) months period prior to the date of the breach or (b) RM500.00.