The e-Invoice must be validated by LHDN & proof of validation can be made through a QR code which can be inserted on the PDF e-Invoice shared with customers. 

No. There is no change to our bills and billing process. You will continue receiving and paying for the bills as usual. e-Invoice is the supporting document required by LHDN for your tax deduction.

Malaysia is implementing mandatory e-Invoice in stages for all businesses, according to their annual turnover threshold as per below timeline:

Yes, you will still be able to use the current bills from Maxis for tax deductions. As the e-Invoice implementation is currently in phases, the requirement to have e-Invoice as supporting document for tax deduction has not been made mandatory until 1 July 2025, which requires the tax law be amended. This matter has also been clarified by LHDN in its General FAQ (Q4).

Maxis is committed with its obligation to share a PDF e-Invoice duly validated by LHDN with its customers. We are currently upgrading our systems to facilitate the issuance of e-Invoice to our customers, which is expected to be fully operational by 1 July 2025. In the meantime, we are collecting the mandatory customer information from you to enable us to issue e-Invoice in due time.

TIN registered with LHDNM can be retrieved through one of the following methods:

• Check from e-Daftar menu (without login to MyTax Portal) https://mytax.hasil.gov.my/ezHasil?data=e-Daftar&id=ezHasil%20sebelum    
• Login to MyTax Portal https://mytax.hasil.gov.my/ 
• Contact the HASiL Contact Centre (03-8911 1000)
• Visit the nearest LHDNM offices.
  

In line with LHDNM TIN implementation, effective 1 January 2023, the income tax number registered with LHDNM has been updated with the latest format.

Below is the information obtained from LHDNM FAQ on SDK microsite Frequently Asked Questions (hasil.gov.my)

1. If your TIN begins with a zero ’0’ after the prefix, please remove any initial zeros after the prefix for successful validation.
   
   For example, if the TIN is ‘C01234567890’, please input it as ‘C1234567890’.
   
   
2. If your TIN does not end with a zero ‘0’ (e.g., C123456789), please ensure you add an additional zero ’0’ at the end (e.g., C1234567890). Please note that Non-Individual TIN always ends with zero ‘0’.
   
   Example:

You may submit your information beginning in July 2024. To do so, kindly access this link https://www.business.maxis.com.my/en/lhdn/e-invoice/data-submission to the ‘Customer Data Collection for LHDN e-Invoice’ microsite and login using your:

1. E-mail address or phone number of registered PIC.
2. Old/new BRN.
    

You will be required to input a TAC code that will be immediately sent to you. Kindly note that if you login via email, you will receive the TAC via email and if you login via SMS, you will receive TAC via SMS.

Once you have received the notification from Maxis, please submit your information ASAP, latest by 31 December 2024.

The timeline of 31 December 2024 is crucial to allow sufficient time for Maxis to conduct e-Invoice validation testing with LHDN MyInvois Portal.

Yes you can. However, if the submission is too close to the mandatory of implementation of 1 July 2025, Maxis does not guarantee but will endeavour its best effort to issue the e-Invoice in a timely manner.

You will not receive e-Invoice prior to the submission of mandatory customer information. e-Invoice will only be made available in your next billing cycle. As a reminder, as long as the information is not submitted, Maxis is not able to issue an e-Invoice, which may subsequently impact your company's tax deduction.

If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during its validation. Therefore, Maxis is not able to issue a validated PDF e-Invoice, which your company may require for tax deduction purposes.

Kindly double check that the information you have provided is correct and updated. You must log in using registered phone number or email address of a Authorized Signatory or Authorized PIC with Maxis.

You will only be able to update your information on the ‘Customer Data Collection for LHDN e-Invoice’ microsite once, following which your submisison status will be regarded as "pending validation". Therefore, kindly ensure that information recorded for submission is accurate before submitting.

Any change of BRN requires submission of supporting document for verification. Please contact Maxis or your respective account managers.

This information collection exercise is only for e-Invoice purposes. Your information will not be shared with other parties. Submission on the website is secured.

The notification has been sent to all Authorized PIC and Authorized Signatory of the account with Maxis. However, this only needs to be updated once by any single Authorized PIC or Authorized Signatory. Any subsequent submission will be blocked by the system to avoid conflict and discrepancy.

If there is an update to the Authorized PIC or Auhtorized Signatory, contact Maxis or your respective Account Manager to update this information to ensure they will receive the relevant access to update the required information in ‘Customer Data Collection for LHDN e-Invoice' microsite.

You have to submit for each company as TIN and SST are unique numbers assigned to each BRN.

You have successfully updated your information into the ‘Customer Data Collection for LHDN e-Invoice’ and your information is now currently pending validation with LHDN. Kindly be informed e-Invoice information will only be processed for validation with LHDN from 1st January 2025 onwards.

We will inform all the Authorized PICs and Authorized Signatories via e-mail once your data has been successfully validated with LHDN.