FAQ – SMB Individual Campaign

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• What is the SMBi campaign?

  It’s an EXCLUSIVE offer for SMB Individuals to register for selected Maxis Postpaid plans, and enjoy a special rebate. This offer is only applicable to the targeted list available on the campaign page registration form.

• What are the benefits of the SMBi campaign?

  Customers will enjoy a special rebate on the following plans:

  	MP79	MP109	MP139	MP169	MP199
  Sim only	RM10 x 24
  With Device	RM10 x 24

  Note:

  • MP79 with device offer is applicable for Online Exclusive only.
  • Applicable to SIM-only plans, device bundles, or Prime Plans (rebate on mobile plan).
  • Enjoy Rate Plan Advance Payment waiver.
  • Up to RM400 Device Advance Payment Waiver for MNP customers only. New customers are subject to Enhanced Credit Check (ECC).
  • Standard consumer business and device contracts apply.

• What is the campaign period?

  The campaign period is from 1st January to 31st March 2025.

• Who can sign up for this offer?

  This offer is open to selected SMB Individuals with a valid staff ID.
  Applicable to new registrations and MNP for SIM-only plans, device bundles, or Prime Plans.
  

• Where can I register for the plan?

  Customers can submit the ROI on the microsite via the link in the eDM, or they can walk into a Maxis Centre/MEPS or attend a roadshow.

• What are the required identifications for registration?

  MyKad and Staff ID
  
  *Only for employees on the list.

• Do I enjoy any advance payment waiver?

  For SIM-only plans, customers will enjoy the Rate Plan Advance Payment Waiver. For device bundles/Prime Plans:
  
  For device bundles, new customers will enjoy the Rate Plan Advance Payment Waiver.
  
  MNP customers will enjoy the Rate Plan Advance Payment Waiver + Device Advance Payment Waiver for selected devices (customers may need to pay a deposit if applicable).

• Am I tied to a contract if I register for this offer?

  Only plans with a device bundle or Prime Plan are subject to a 24-month contract.
  

• I am still under contract with my existing Maxis line. How can I accept this offer without taking a new number?

  This offer is only applicable to NEW and MNP customers.

• What happens if I terminate within the Device Contract period?

  An Early Termination Fee will be charged. Calculation of the termination fee is as follows:
  
  Register via Maxis Centres:
  
  (Recommended Retail Price - Upfront Price) x (Remaining month / 24 months) + RM100 admin fee
  

• What happens if I transfer my line to another person within the Device Contract period?

  Device contract is non-transferable. An Early Termination Fee will be charged.

• If a customer fails to make payment for their device contract plan, what will happen to my contract?

  If a customer fails to make payment for their device contract plan, the monthly fee and contract will continue to run until the contract ends. If a customer terminates their contract before it ends, a penalty will be charged to their account.

• What will happen to my rebate if I suspend my line?

  Your rebate will be suspended and resume once your line is active based on the remaining rebate month(s).

• What will happen to my rebate if I terminate my line (SIM-only Plan)?

  Your rebate will be pro-rated on your last month and will be discontinued when the line is inactive.

• I registered for a SIM-only plan, and a few days later, I added a device bundle to my line. Do I qualify for both rebates?

  No, you can only enjoy one rebate at any given time. In this scenario, since you have already enjoyed rebate with the SIM-only plan, you will not be eligible for the same rebate when you add a device bundle.