Dedicated Internet Access

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• If I hosted my email with a third-party provider, does anti-spam or anti-phishing still apply?

  Yes, as long as the email retrieval flows through your office broadband line. This is only applicable for premium service.

• How can Cloud Firewall help boost my company productivity and optimise my bandwidth?

  URL filtering and app control are part of our offering. We can help prevent users from visiting unproductive websites, throttling bandwidth for video streaming etc.

• Why should I get Cloud Sandboxing?

  Viruses and ransomware are getting more complex and advanced these days. Cloud Sandboxing is an advanced protection technique for preventing these advanced infections from penetrating your office system.

• Does this Cloud Firewall protect against external hackers, botnets and denial-of-service attacks?

  Yes, we have an intrusion prevention service to protect against hackers, botnets and DOS.

• Does this package include antivirus for PC?

  This package excludes antivirus software for PC. However, we have endpoint security products that serve the same purpose.

• If I have a few branches, can I still subscribe to this package?

  Yes, each branch will tag to one firewall depending on the connectivity plan.

• Will I get regular reports?

  Yes, reporting is available via Maxis Business Hub.

• If I am using Maxis Cloud Firewall Gateway Antivirus, does it mean my PCs do not need antivirus?

  Both PC and gateway antivirus are required. Gateway Antivirus will scan for viruses during web surfing, file downloads and email retrieval.

• Is it possible for my company to set different profiles for different groups of users?

  Yes, we allow granular policy setting by group, time, category of URL and application filtering. This is only applicable with VAS.

• I am a Direct Internet Access (DIA) customer. Can I subscribe to this firewall package?

  Yes, we have multiple plans for DIA customers.

• How do I configure the firewall rules (security policies) for my firewall?

  With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

• I am a DIA customer. Can I set my own security policies upon purchase of the product?

  Yes, you can set your own security rules. Our Managed Services Team will configure and activate your firewall. For subsequent firewall rules, you can add security policies with VAS product Managed Firewall Rules.

• How long will it take for Maxis to complete my security policies?

  We have a standard SLA: 3 working days for each CR requested.

• How do I check the status of my firewall health, security policies and CR request?

  You will be given a login key to the Maxis Business Hub portal. The portal will show you a Security Dashboard displaying Firewall Health, Current Firewall Rules, CR status and Summary of Threats.