Gerbang Alaf: Corporate Individual offer

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• What is this Gerbang Alaf Corporate Individual Offer?

  It is an EXCLUSIVE offer for all McDonald’s Malaysia’s food delivery agents and employees.

• What are the benefits/offers under Gerbang Alaf Corporate Individual initiative?

  Customer will enjoy rebates for the following mobile plans:

  Types	Hotlink Postpaid 60	Maxis Postpaid 109	Maxis Postpaid 139	Maxis Postpaid 169	Maxis Postpaid 199
  New / Renewal	RM10 x 24 months	RM20 x 24 months	RM10 x 24 months	RM15 x 24 months	RM15 x 24 months
  Port-In	N/A	RM20 x 24 months	RM20 x 24 months	RM20 x 24 months	RM20 x 24 months

  Notes:
  Rate Plan Advance Payment waived.
  Device advance payment applies (waiver of up to RM400 on selected devices).
  Not applicable for free and RM9 devices.
  Standard consumer business & device contract applies.

• How long is the campaign period?

  The campaign period is from 1st August 2021 until 31st December 2024.

• Who can sign up for this offer?

  This offer is open to all McDonald’s Malaysia’s food delivery agents and employees. with a valid staff ID or riders’ apps screenshot. Applicable to new registrations, port-ins, consumer/CC-to-CI, change of rate plan, recontract & pre to post for Hotlink 60/MP 109/139/169/199 plan.

• How do I register or sign up?

  McDonald’s Malaysia’s food delivery agents and employees can submit their details on the form on the microsite via the link in the eDM, OR walk-in to a Maxis Centre. For riders, you can also register your interest via the link in the Riders apps.

• What is the required identification for registration?

  • MyKad/Passport and Staff ID
  • OR
  • MyKad/Passport and HR/Company Letter/Screeshot of Rider's app

• Do I get to enjoy any advance payment waiver?

  Yes, you will only enjoy a rate plan advance payment waiver. 

  You will still need to pay for device advance payment and deposit (if applicable). However, there is waiver of RM400 for selected devices. Not applicable for free and RM9 devices.

• Am I tied to a contract if I register for this offer?

  Yes, this offer is subjected to a 24-month contract when you subscribe with device.

• Can I enjoy the rebate if I sign up to plans only (without device) / sim plan only?

  Yes, you can. You will enjoy the rebates for 24 months without contract.

• I am still on contract with my existing mobile operator. How can I accept this offer without having to take a new number?

  You will need to terminate your device contract with your current mobile operator and settle all outstanding amounts. You can subsequently port in your existing line to Maxis to enjoy this offer.

• What happens if I terminate within the Device Contract period?

  An Early Termination Fee will be charged.

• What happens if I transfer my line to another person within the Device Contract period?

  The device contract is non-transferable. An Early Termination Fee will be charged.

• If I fail to make payment for my device contract plan, what will happen to my contract?

  If you fail to make payment for the device contract plan, the monthly fee and contract will continue to run till the contract ends. In the event you terminate the contract before the contract ends, a penalty will be charged to your account.

• Where do I pay my bills?

  You can pay your bills via the Hotlink/MyMaxis apps, through internet banking or at the Maxis Centre kiosk.

• Can I upgrade my plan during my contract term?

  Yes. This will be subject to eligibility and the contract period will continue.

• How do I return a faulty device when I am currently within my warranty period?

  Please liaise directly with the device vendor.

• When would we get the device if we register via omnichannel/Maxis Centre?

  In Klang Valley area: Within 3 days
  Outside Klang Valley area: Within 5-7 days

  At the Maxis Centre: On the spot (subject to stock availability)

• Can I register more than 1 line?

  Yes, you can.

• Can we bundle this plan with Maxis Home Fibre?

  Yes, you can.

• What happens if I don’t pay my bills?

  If no payment is received within 30 days from your billing date, your service will be barred.

• What if I lose my device?

  Users would need to call 123 to block the line & request to issue a new sim.