Pay Bill

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• How do I pay my bill without having the hassle of walking in to your outlet?

  You can pay your Maxis bill online at:
  Maxis Business Hub
  Online banking of all major banks in Malaysia.
  Sign up with our direct debit service via Maxis Business Hub

• Can I pay via JomPay and what is Maxis' Bill code?

  Yes, you can pay online using  JomPay. Maxis' Biller Code is 1123.

• Can I still pay over the counter or offline?

  The physical payment channels are:

  Maxis Self Serve Kiosk located at selected Maxis stores
  Petrol kiosk and convenient stores with e-Pay
  Pos Malaysia

• Can I know the accepted mode of payment for Maxis bill?

  We accept payment via cash, cheque, credit or debit card and online payment.

• Where can I view my payment history?

  You can check via Maxis Business Hub:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Billing Information’
  6. Click to expand ‘Last 6 payments’

• I have paid, but my bill is not updated. What should I do?

  Please call us with the payment details. https://www.business.maxis.com.my/en/contact-us/

• What cards are accepted for transactions, in Maxis’ payment channels?

  We accept payment by any Visa,Mastercard or American Express; credit or debit cards issued by local banks.
  The cards issued by foreign banks are not supported.

• How secure is it to register my credit or debit card information on Maxis Business Hub?

  To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. URL for websites with SSL security will begin with "https".

  Plus, every credit or debit card entered, is stored in a PCI DSS-certified data centre. PCI-DSS is the highest standard practiced by global payment services and used by global banks and financial institutions.

• Can I pay with a third party's credit card for payment on Maxis Business Hub?

  You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

• Why is there a RM1 charge during registration of credit or debit card on Maxis Business Hub?

  The RM1 charge is to verify that you are the genuine cardholder & that your credit or debit card is still active.

  For credit cards, the amount is not charged to your card and will not be reflected in your statement.

  For debit cards, you will see the amount deducted, however you will be reimbursed with the RM1 within two weeks.

• How do I check payment status after making payment on Maxis Business Hub?

  Once the payment is successful, you will receive confirmation SMS and email.

• I didn’t get any email or SMS confirmation, how do I know if my payment is successful?

  You can check on Maxis Business Hub to view your last 6 payments:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Billing Information’
  6. Click to expand ‘Last 6 payments’

  Please give contact our live chat agent or submit a case via Maxis Business Hub if your payment is not listed.

• How do I sign up for Direct Debit?

  You can sign up for direct debit in Maxis Business Hub with the steps below:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Manage Direct Debit’
  6. Toggle on and complete the payment details

  You may refer to Maxis Business Hub: How to Manage Direct Debit for step-by-step guidance