How many log-in sessions can one username support at a time?

The mobile application can only support one log-in session at a time.

Does mPOS support manual transaction (key-in) if there is technical problem i.e. faulty credit card and the customer insists on performing the transaction?

No, the mobile application does not support manual transactions.

What devices can I use Maxis mPOS with?

You can use mPOS on most Bluetooth-enabled iOS and Android devices. Unfortunately, Blackberry and Windows OS devices are not supported at the moment.

What happens if the user loses the card reader?

The user should immediately report the loss to the authorised contact person in the Merchant’s organisation to disable the device via the Maxis mPOS Merchant Portal.

Can the Maxis Merchant Portal facilitate refund/undercharge/overcharge transactions?

No. Merchants will need to manually fill in a maintenance form for refund/ undercharge/overcharge transaction requests as per the current process.

I signed up for my first mPOS with my current Maxis ONEBusiness line; will I be able to get the second mPOS for RM22/month?

No, it is limited to 1 mPOS device per MaxisONE Business line. The merchant can sign up for a second mPOS at the normal rate of RM42/month.

Can I apply for a lower MDR rate?

Appeals for a lower MDR rate can be made directly to Global Payments once you are an approved merchant. Global Payments will consider the appeal based on the actual transaction volume.

I am a merchant from the beauty industry, can I apply for mPOS?

The mPOS application is subject to the acquirer and Global Payments’ risk policies. Beauty merchants are classified under the “high risk” category and may require further documentation.

I have 2 outlets and want my funds to be deposited into 2 different bank accounts. Is this possible?

Yes. Please indicate corresponding bank accounts for each of the relevant Merchant IDs and Terminal IDs in your application.

What is the settlement cut off time?

The settlement cut-off time is 11pm, which is prior to the Cardlink (credit card host) batch run at 11.01pm in order for the sales payment to be credited to the merchant on the next business day.

What happens to the transactions done after the cut-off time?

The transactions will be settled the next day and will be paid on the following business day.

What is the duration of the sales history stored on the Maxis mPOS App?

Only transactions that are in the pre-settlement stage are stored in the sales history on the app.

When is a transaction voidable?

Any time before the settlement is complete.

Can existing Maybank mPOS customers upgrade to Maxis mPOS?

Yes, existing Maybank mPOS customers can upgrade to Maxis mPOS but you will have to submit a new application for a new card reader. Any early contract termination charges will still apply.

Do I need to have a specific merchant account with any bank?

No, you may choose to have your funds deposited into a merchant bank account of your choice.

Frequently Asked Questions

mPOS

The mobile application can only support one log-in session at a time.
No, the mobile application does not support manual transactions.
You can use mPOS on most Bluetooth-enabled iOS and Android devices. Unfortunately, Blackberry and Windows OS devices are not supported at the moment.
The user should immediately report the loss to the authorised contact person in the Merchant’s organisation to disable the device via the Maxis mPOS Merchant Portal.
No. Merchants will need to manually fill in a maintenance form for refund/ undercharge/overcharge transaction requests as per the current process.
No, it is limited to 1 mPOS device per MaxisONE Business line. The merchant can sign up for a second mPOS at the normal rate of RM42/month.
Appeals for a lower MDR rate can be made directly to Global Payments once you are an approved merchant. Global Payments will consider the appeal based on the actual transaction volume.
The mPOS application is subject to the acquirer and Global Payments’ risk policies. Beauty merchants are classified under the “high risk” category and may require further documentation.
Yes. Please indicate corresponding bank accounts for each of the relevant Merchant IDs and Terminal IDs in your application.
The settlement cut-off time is 11pm, which is prior to the Cardlink (credit card host) batch run at 11.01pm in order for the sales payment to be credited to the merchant on the next business day.
The transactions will be settled the next day and will be paid on the following business day.
Only transactions that are in the pre-settlement stage are stored in the sales history on the app.
Any time before the settlement is complete.
Yes, existing Maybank mPOS customers can upgrade to Maxis mPOS but you will have to submit a new application for a new card reader. Any early contract termination charges will still apply.
No, you may choose to have your funds deposited into a merchant bank account of your choice.

Ready to sign up for mPOS?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.