How do I activate International Direct Dial (IDD) service?

During the service registration process, you can select Class Of Service (COS) - Allow Unrestricted calls which will allow you to call overseas from your Maxis Fixed/IP Voice service. However, if you have selected other COS, please contact 1919 to change your COS level.

Do I need to pay any monthly fee for subscribing the IDD service on my service?

There is no monthly subscription fee for IDD service.

Is there a specific dialing pattern that can be used to enjoy these value IDD rates?

No, there are no special dial pattern needed to enjoy these value IDD rates for VoiceConnect, VoiceSIP and Managed UC (Microsoft Teams). For VoiceGo services, to make outgoing calls, please remember to dial *9 followed by the destination no. There’s no additional special dial digit for making IDD calls, eg. *90065xxxxxx for call to Singapore.

How will I be charged for these IDD calls?

IDD calls will be charged on actual usage from time call is connected until the caller disconnects from the call.

How are IDD calls charged?

IDD calls will be charged in blocks of 6 seconds. IDD call rate is the same all day. A call to China fixed line number is listed as RM0.08/min, if you make a 6 seconds call, you will be charged RM0.01 (RM0.008 round up). If you make 10 seconds call, you will be billed RM0.02 for 2 blocks of 6 seconds. For a call to China mobile number listed as RM0.10/min, if you make 30 seconds call, you will be billed RM0.05.

Frequently Asked Questions

Q: What are the services that will enjoy these value IDD rates?

Note: Call rate to Australia +611300/ +6113 (short code) are treated as Australia Special Service. It is chargeable at RM1 per min in 6 second's block.

Maxis Fixed Value IDD

During the service registration process, you can select Class Of Service (COS) - Allow Unrestricted calls which will allow you to call overseas from your Maxis Fixed/IP Voice service. However, if you have selected other COS, please contact 1919 to change your COS level.
There is no monthly subscription fee for IDD service.
No, there are no special dial pattern needed to enjoy these value IDD rates for VoiceConnect, VoiceSIP and Managed UC (Microsoft Teams). For VoiceGo services, to make outgoing calls, please remember to dial *9 followed by the destination no. There’s no additional special dial digit for making IDD calls, eg. *90065xxxxxx for call to Singapore.
IDD calls will be charged on actual usage from time call is connected until the caller disconnects from the call.
IDD calls will be charged in blocks of 6 seconds. IDD call rate is the same all day. A call to China fixed line number is listed as RM0.08/min, if you make a 6 seconds call, you will be charged RM0.01 (RM0.008 round up). If you make 10 seconds call, you will be billed RM0.02 for 2 blocks of 6 seconds. For a call to China mobile number listed as RM0.10/min, if you make 30 seconds call, you will be billed RM0.05.

Region	Country	Fixed	Mobile
Asia	China	0.08	0.10
South East Asia	Singapore	0.08
South East Asia	Thailand	0.09	0.14
Asia	Hong Kong	0.12
Asia	South Korea	0.12	0.40
Asia	Taiwan	0.12	0.36
Asia	Japan	0.15	0.50
Europe	UK	0.12	0.74
ROW	US/Canada	0.14
Oceania	Australia	0.14	0.66
Oceania	New Zealand	0.14	0.86
ROW	South Africa	0.54	0.70
South East Asia	Indonesia	0.30	0.50
Asia	India	0.30	0.60
Asia	Nepal	0.40
Asia	Pakistan	0.40
Asia	Sri Lanka	0.60
South East Asia	Phillipines	0.50	0.70
South East Asia	Vietnam	0.60
South East Asia	Myanmar	0.80
Middle East	U.A.E	0.48
Middle East	Saudi Arabia	0.80

Note: Call rate to Australia +611300/ +6113 (short code) are treated as Australia Special Service. It is chargeable at RM1 per min in 6 second's block.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.