I have an internet connection from another provider. Can I subscribe to the Maxis Business Voice Connect solution?

You have to be subscribed to a Maxis Business Fibre /DIA/MPLS internet connection to be eligible for this solution.

Can I ‘transfer’ / ‘port’ my existing fixed line number (03, 05, etc) to my Maxis Business Voice Connect?

Currently, fixed numbers are not portable and cannot be transferred to Maxis Business Voice Connect lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice Connect.

In which scenario will Business Voice Connect be suitable for my company?

Business Voice Connect is suitable for customers who are looking for a Business Grade Voice solution. By subscribing to a Business Grade Voice service, the customer does not need to purchase & maintain their own telephony system.

Can my existing business telephone numbers be used as a Maxis Business Voice Connect service?

Yes , if your existing business telephone number used is a Maxis number. No , if your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you.

Can I use fax service on my Maxis Business Voice Connect Line?

Yes, you can. You can connect one of the Voice Connect telephone line from theATA (Analogue Telephone Adapter) to your fax machine (instead of analogue phone) to use it.

Does Business Voice Connect have CLIR feature?

No, we stop CLIR feature as of 30 June 2023. as per SKMM direction in compliance with Numbering and Electronic Addressing Plan (NEAP) . CLIR stands for Caller Line Identification Restriction – where when an outgoing call is made, recipient will not see any telephone number displayed on the phone or “Private” will be shown.

I have subscribed for CLIR, what happens after CLIR feature have been removed?

Once CLIR feature have been removed, you will no longer be billed for this service and the person being called will be able to see the telephone number.

Frequently Asked Questions

Maxis Business Voice Connect

You have to be subscribed to a Maxis Business Fibre/DIA/MPLS internet
connection to be eligible for this solution.
Currently, fixed numbers are not portable and cannot be transferred to Maxis Business Voice Connect lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice Connect.
Business Voice Connect is suitable for customers who are looking for a Business Grade Voice solution. By subscribing to a Business Grade Voice service, the customer does not need to purchase & maintain their own telephony system.
Yes, if your existing business telephone number used is a Maxis number.
No, if your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you.
Yes, you can.
You can connect one of the Voice Connect telephone line from theATA (Analogue Telephone Adapter) to your fax machine (instead of analogue phone) to use it.
No, we stop CLIR feature as of 30 June 2023. as per SKMM direction in compliance with Numbering and Electronic Addressing Plan (NEAP) .

CLIR stands for Caller Line Identification Restriction – where when an outgoing call is made, recipient will not see any telephone number displayed on the phone or “Private” will be shown.
Once CLIR feature have been removed, you will no longer be billed for this service and the person being called will be able to see the telephone number.

Ready to sign up for Voice Connect?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.