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Terms & Conditions

Service Specific Terms & Conditions – Internet of Things (IoT) Services

  • Version [20 February 2025]
    Uploaded [3 March 2025]

    1. The Service(s): The IoT services is a telecommunication application that makes information transfer and/or exchange of data, SMS and voice (excluding MMS) possible between wireless devices using the Network and includes access to the IoT Portal and any additional services pursuant to the applicable rate plans as subscribed by you. The Service(s) can consist of a combination of any or all of the following:- (i) data, (ii) SMS, (iii) voice, (iv) APN, and/or (v) any other services as provided in the Registration Form at rates prescribed by Maxis from time to time, in accordance with the Plan(s) (as defined below) subscribed by you.
    2. The Plan(s): M2M Plan, IoT Vertical Plan, IoT Flex Plan, IoT Global SIM Plan, IoT NaaS Plan and IoT 5G Entry Plan (“Plan(s)”).
    3. You: Business Customer signing up for the Service(s).
    4. The use of the Service(s) is subject to the General Terms & Conditions (“GTC”), Service Specific Terms & Conditions (“SSTC”), Summary Terms & Conditions (“STC”), Maxis Fair Usage Policy, Maxis Group Privacy Statement and any other applicable terms and conditions, all at https://business.maxis.com.my/terms-conditions/business/.
    5. Notwithstanding the Service Commencement Date (as defined below), the Activation of the Service(s) is either (a) on the date of acceptance of your subscription for the Service(s); or (b) on the date on which the SIM Card is activated; or (c) the point in time when the Service(s) is activated in Maxis’ system, or (d) the point in time stipulated by Maxis as the date the Service(s) is activated, whichever is the earlier.
    6. Capitalised terms herein have the same meaning as defined in the GTC.
    7. We reserve the rights without liability to vary, add to, remove or otherwise amend this SSTC, the manner in which the Service(s) is conducted and/or discontinue, interrupt, bar, suspend, restrict and/or terminate the Service(s) (whether in whole or in part) at any time as we deem fit whether with or without prior notice to you and will not be liable to you and/or any third party for any loss (including loss of revenue), loss of services or connectivity or inconvenience as a result thereof. Where no prior notice is provided, Maxis will to the extent commercially reasonably practicable provide you with prior notice of such changes in any form as Maxis deems reasonable and appropriate. The prevailing terms and conditions of this SSTC and the Service(s) will be updated on our official website, whereby the updated terms and conditions will apply and supersede all previous versions. Your continued use of the Service(s) after any changes to the terms and conditions of this SSTC and the Services(s) is effective will constitute unconditional acceptance by you of such variations, additions or amendments and you agree to be bound by the same.
    1. Unless the context otherwise requires, the following words shall have the following meanings:
      “Customer Account Number” means the company account number assigned to you upon acceptance of your application.
      “Data Pool” is a data sharing bucket of the total allocated data quota across all active SIM Cards within the same Plan.
      “End User(s)” means your employee or agents or any person using the SIM Card and/or the Service(s) provided to you.
      “ID” means the Personal Identification Number and/or password issued to you by us to access the IoT Portal and utilise the Service(s).
      “IMEI” is an electronic serial number which is unique to each device or equipment.
      “IoT Terminal(s)" means routers, gateways or wireless devices and any firmware embedded in such device.
      “IoT Portal” is the connectivity management portal where you can manage the SIM Cards.
      “Minimum Period of Service” means the minimum period of subscription for the Service(s) which is either twelve (12) months or twenty four (24) months (as stated in your Registration Form) commencing from the Service Commencement Date unless otherwise agreed between us in writing.
      “Service Commencement Date” means the date on which the SIM Card is activated and the Service(s) is ready for use.
      “SIM Card” means either a card or plug-in module with a microchip which contains all necessary information. The SIM Card has to be inserted into a device in order for data, SMS or voice (optional) to be transmitted.
      “Wired Device” means the device and its embedded firmware which is wired to a vehicle which allows vehicle tracking, trip reports, alerts and any other features as and when informed by Maxis when utilised with the Service(s) via a single purpose SIM Card.
    1. You acknowledge and accept that you can only utilise the Service(s) within Malaysia, however if you register for international roaming, you shall bear the additional charges as prescribed by us time to time for interconnecting with other service providers. We reserve the right to disable any feature of the SIM Card which is not used by you.
    2. The provision of the Service(s) by Maxis is at all times subject to the coverage areas and capacity of the Network, which is determined at our sole and absolute discretion. You agree that you are solely responsible to ensure that your devices or Equipment are compatible to connect to the systems and Network that have been deployed by us and that you have understood the data transport capability and connection modes for the provision of the Service(s).
    3. We may also require the IMEI numbers of your Equipment in order for you to utilise the Service(s).
    4. Upon successful registration, we will provide you with SIM Cards which will be tagged to your Customer’s Account Number for the provisioning of the Service(s).
    5. The SIM Card shall remain the property of Maxis at all times and the ownership of the SIM Card does not at any time pass to you.
    6. Notwithstanding clause 9.1 and clause 12 of the GTC, the SIM Card provided is exempted from Mobile Number Portability (MNP). No Porting of Mobile Number(s) is/are allowed and you are not allowed to Port any of the Mobile Number(s) allocated to you to another Service Provider.
    7. You will be provided an ID to access the IoT Portal and provide the End Users’ information and corresponding SIM Card details at no additional charges. You undertake that you shall obtain the End Users’ consent before providing us the Personal Data of the End Users. You agree that you shall indemnify and hold Maxis harmless from any End Users’ claims arising as a result of your breach of this clause.
    8. You acknowledge and accept that the security ID and Customer Account Number provided is specific to you and shall be held secure and confidential by you at all times with restricted access or disclosure to any third party including your personnel or agents.
    9. You are allowed to change the details of the End Users and/or SIM Card details provided to us via the IoT Portal. You agree to update the SIM Card and End User details on the IoT Portal as and when there are any changes for the purpose of the Service(s). You shall ensure that there is no illegal use, misuse or fraudulent use of the SIM Cards and the Service(s) and shall accept all liability whether or not such act or omission, use or misuse was authorised by you.
    10. You may use the Service(s) to collect and transmit information about the location of a SIM Card only if (i) you lawfully obtain the consent of the End User to locate the SIM Card and inform each End User that the location of the SIM Card may be located and monitored unless they deactivate the location functionality on their Equipment; and (ii) the location functionality on your and/or your End User’s Equipment has been activated. You acknowledge and agree that if the End Users do not give their consent, you shall not use the Service(s) to locate the SIM Card on the Network. You agree that you shall indemnify and hold Maxis harmless from any End Users’ or third party’s claims arising as a result of your breach of this clause.
    11. When you subscribe for the Service(s), you will be provided with a non-exclusive, non-transferable license to use on a temporary basis an IP address to be assigned to your or End Users’ Equipment for the purpose of accessing the Service(s) application. You shall be liable for any use, misuse or unauthorised use of the IP address.
    12. Unless you have subscribed to a Private APN where the SIM Cards are required to connect to a specific list of IP addresses, the SIM Cards are required to connect to a common fixed IP address. You must inform us in writing of any specific IP address(es) which you intend the SIM Cards to connect to so that we are able to whitelist those IP addresses, which may be subject to additional charge. If you fail to do so, you will not be able to access those IP addresses and we will not be responsible for any loss or damage that you or any third parties might sustain due to any non-connection or interruption to the Service(s). In the event of change of IP address, it is your responsibility to notify and submit an IP address change request to us. IP address change requests may incur additional charges which shall be borne by you.
    13. We do not guarantee or warrant that (i) the Service(s) will be error-free or available at all times particularly if the SIM Cards are outside the Network coverage and/or outside Malaysia; and (ii) there will be continuous, uninterrupted or secure access to the internet; and (iii) the data stored will be backed up; and (iv) the IoT Portal will operate uninterrupted or error-free. You acknowledge and understand that the Service(s) may be restricted or interrupted by the functionality and limitations of the Network and the internet and you are solely responsible for keeping an independent back-up of all your data stored and the data retrieved, stored or transmitted through the Service(s).
    14. You agree that your unique sender code or Mobile Number will be sent automatically with each call or SMS sent via the Service(s).
    15. Unless otherwise indicated in this Agreement, the Service(s) shall not include the provision or maintenance of any computer, equipment or software required by you to connect to the Service(s).
    16. Maxis reserves the right to suspend the Service(s) or any part of them for operational reasons or in an emergency.
    17. You acknowledge that there may be upgrades made to our system and Network in the future to take advantage of the advances in technology. In order for you to access the Service(s) using such new system or technology adopted by us in the future, you may need to upgrade your devices or Equipment at your own costs. Maxis highly recommends you to deploy devices capable of supporting future technologies such as 5G/4G. Deployment of legacy technologies such as 2G & 3G devices shall be at your own risk. Please be advised that 3G network no longer supported in Malaysia.
    18. You are not eligible for the any Plan if you have any outstanding payments with us.
    19. Notwithstanding the above, Maxis reserves the right to alter the eligibility criteria for the all the Plan from time to time.
    20. M2M Plan, IoT Vertical Plan, IoT Flex Plan, IoT 5G Entry Plan & IoT NaaS Plan
      1. You must:-
        1. have a 5G/4G capable IoT Terminal(s). A 5G/4G software update from the device manufacturer maybe required which will not be the responsibility of Maxis
        2. located within the Maxis network coverage. A map of Maxis network coverage can be found at https://www. maxis.com.my/en/about-maxis/maxis-network/network-map/
      2. You acknowledge and understand that the location of the SIM Card stated in the IoT Portal is an approximate location i.e. the location where the SIM Card is detected and will not show the exact location. This information will be updated as soon as reasonably possible each time the Network locates the SIM Card and will not be in real time.
    21. Global SIM Plan
      1. You shall provide the requested information in the Service Summary of the Registration Form to the best of your knowledge in order for us to prescribe a suitable rate plan for your acceptance. You are solely liable for the correctness and completeness of the information provided to us in the Registration Form.
      2. You agree that before we agree to provision the Service(s) to you, a trial will be conducted for a period as specified by us to ascertain the suitability and compatibility of the IoT Global SIM Plan for your intended use.
      3. You are required to submit IP addresses to be whitelisted and all requested information in order to use the Service(s).
      4. In the event (i) the average usage of any of the SIM Cards exceeds the estimated usage, or (ii) you roam more than the estimated percentage of international roaming set out by you in the Service Summary which we, at our sole and absolute discretion deems unreasonably excessive, or (iii) you roam more than fifty percent (50%) outside of Malaysia in a calendar month when you are subscribed to the international roaming package, you agree that we are entitled to upgrade you to a rate plan that is more suitable for your intended use.
      5. The Customer Service Profile (CSP) will be created by Maxis which will be available on IoT Portal. You are not allowed to change and/or create additional CSP at any time. We reserve our right to delete and/or change the CSP in the event of any changes by you without our written authorisation.
      6. We will be able to provide specific application program interface (API) to enable you to integrate your systems to the IoT Portal. You acknowledge that we will not be responsible for the integration or configuration of your systems, network or application to the IoT Portal.
    22. The Service(s) with 5G service(s)
      Subject to your subscription of the Plan(s), the Service(s) may be provided with 5G service(s). If the Services(s) you subscribed is provided with 5G service(s):
      1. You acknowledge and accept:
        1. The Service(s) with 5G service(s) are only available within the 5G network coverage area via use of a 5G enabled IoT Terminal(s). Customers subscribing to the Service(s) with 5G service(s) outside the 5G network coverage areas will have their Service(s) automatically switch to any of Maxis’ other available networks.
        2. The Service(s) with 5G service(s) may be subject to other terms, conditions or stipulations as may be prescribed by the Ministry of Communications and Multimedia, SKMM and/or Maxis’ third-party service provider of the national 5G wholesale network from time to time.
      2. Maxis does not represent, warrant, undertake and/or guarantee that the Service(s) with 5G service(s) will be:
        1. provided without errors and/or
        2. uninterrupted, and/or
        3. that your experience of the existing services which you are subscribing from Maxis on our other available networks will be impacted in an adverse manner, and that Maxis will and is able to correct or rectify all or any part of the errors or interruption. You understand and acknowledge that the Service(s) with 5G service(s) may be subject to limitations, delays and other problems inherent in communication facilities and network and or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such problems.
      3. Without derogating from the disclaimers and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, about whether the Service(s) offered with 5G service(s) will operate and be compatible with any Content, Equipment, Application, hardware, software, system, data or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the Service(s) with 5G service(s) (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your subscription of the Service(s) with 5G service(s).
      4. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
        1. you have not relied on any representation, warranty, statement or similar made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the Service(s) with 5G services including where such Service(s) with 5G service(s) is provided to you as part of products or services (or bundled products or services) by Maxis;
        2. you are solely responsible for your decision to use, and the manner in which you will make use of, the Service(s) with 5G service(s) and does so at your own risk (including where the Service(s) with 5G service(s) is used in connection with the preservation of life or property);
        3. you are solely responsible for making your own decisions on appropriate alternative redundancy, connectivity and data solutions in the event the Service(s) with 5G service(s) is unavailable, disrupted or operate with error;
        4. the Service(s) with 5G service(s) will not necessarily operate without error and will not always be available;
        5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the Service(s) with 5G service(s); and
        6. you must not do anything that may interfere with Maxis’ third- party service provider of the national 5G wholesale network and/or connect or knowingly permit any third party to connect any equipment to the 5G network.
    1. Upon acceptance of your application, you agree to pay the Charges in respect of the provision of the Service(s) commencing from the Service Commencement Date and any one-time charge in accordance with the charges specified in the Registration Form as per the offer made to you or as may be notified by Maxis from time to time.
    2. All Charges payable by you will be invoiced monthly and the first invoice will be issued in accordance with the billing cycle for each month once the 1st SIM Card is activated. All payment must be made within thirty (30) days from the date of invoice failing which Maxis reserves the right to suspend the Service(s).
    3. All Charges will be charged to your principal Mobile Number and/or Customer Account Number respectively. Charges for replacement of lost or missing SIM Card is RM10.00 per unit.
    4. Under the M2M Plan, IoT Vertical Plan, IoT Flex Plan, IoT 5G Entry Plan and IoT NaaS plan you have the option to purchase a top up where the additional data quota for each top up will be added to your SIM card for the stipulated period for each top. If you do not fully utilise your additional data quota, there will be no refund of the purchase price of the top up and the unused data quota will be forfeited at the end of the stipulated period.
    5. If you are subscribing the IoT Vertical Plan, IoT Flex Plan or IoT Global SIM Plan, you will be eligible for discounts that will be applied to the original price offered per SIM Card per month if you satisfy any one of the criteria below:-
      1. if you subscribe for the stipulated Minimum Period of Service for each SIM Card where a discount is made available, at the rate as stipulated by us; or
      2. if the number of active SIM Cards on the 1st day of each calendar month falls within the defined tiers where a discount is made available (“Active SIM Volume Discount”). This discount will continue as long as the number of active SIM Cards is within the Active SIM Volume Discount. If the number of active SIM Cards falls below the Active SIM Volume Discount in any month, you will not enjoy the discount for that month.
    6. M2M Plan
      1. You understand and acknowledge that the SIM Cards will have to be activated manually through the IoT Portal by you or the SIM Cards may be delivered to you in ‘Active’ mode upon your request. For each SIM Card which is not activated after ninety (90) days from the date of acceptance of your subscription for the Service(s), a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
      2. You may suspend an activated SIM Card for a maximum duration of ninety (90) days (“M2M Suspension Period”). The Charges will not be payable during the M2M Suspension Period. The SIM Card will only be active and can be utilized once you reactivate the SIM Card. If you do not reactivate the suspended SIM Card upon the expiry of the M2M Suspension Period, a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
    7. IoT Vertical Plan & IoT Flex Plan
      1. You understand and acknowledge that the SIM Cards will have to be activated manually through the IoT Portal by you or the SIM Cards may be delivered to you in ‘Active’ mode upon your request. For each SIM Card which is not activated after ninety (90) days from the date of acceptance of your subscription for the Service(s), a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
      2. You may suspend an activated SIM Card for a maximum duration of ninety (90) days (“Suspension Period”). The Charges will not be payable during the Suspension Period. The SIM Card will only be active and can be utilized once you reactivate the SIM Card. If you do not reactivate the suspended SIM Card upon the expiry of the Suspension Period, a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
    8. IoT Global SIM Plan
      1. You understand and acknowledge that the SIM Cards are provided in ‘ready mode’ (Active.Ready) and can be activated via 2 methods:- (1) Automatically activated (transition from Active.Ready to Active.Live mode) upon transmission of the first data or SMS; or (2) Activated manually from Active.Ready to Active.Live mode through the IoT Portal by you. Billing will commence from the date a SIM Card transitions from Active.Ready to Active.Live through any one of the methods stated above, whichever occurs first.
      2. You are able to manage the active state of the SIM Cards through the IoT Portal. For each SIM Card which is not activated after three (3) months from the date of acceptance of your subscription for the Service(s), a RM10.00 will be imposed and the SIM Card will transition to Active.Standby state whereby a monthly charge of RM1.00 per SIM Card will commence. Any change of state of the SIM Card to Active.Standby will incur a one-time charge of RM10.00 per transition. You may suspend an activated SIM Card for a maximum duration of two (2) months (“Suspension Period”) where the SIM Card will transition from an Active.Live state to Active.Suspend state.
      3. The Charges will not be payable during the Suspension Period. Upon the expiry of the Suspension Period, the SIM Card will automatically transition to Active.Sleep state whereby a monthly charge of RM1.00 per SIM Card shall be payable but the SIM Card will continue to remain inactive. The SIM Card will only be active and can be utilized once you change the SIM Card to Active.Live state. In the event the SIM Card(s) are not activated within six (6) months from the date of our acceptance of your subscription for the Service(s), we reserve the right to terminate the SIM Card(s) and the early termination charge shall apply.
    9. IoT 5G Entry Plan & IoT NaaS Plan
      1. You understand and acknowledge that the SIM Cards will have to be activated manually through the IoT Portal by you or the SIM Cards may be delivered to you in ‘Active’ mode upon your request. For each SIM Card which is not activated after ninety (90) days from the date of acceptance of your subscription for the Service(s), a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
      2. You may suspend an activated SIM Card for a maximum duration of ninety (90) days (“Suspension Period”). The Charges will not be payable during the Suspension Period. The SIM Card will only be active and can be utilized once you reactivate the SIM Card. If you do not reactivate the suspended SIM Card upon the expiry of the Suspension Period, a charge of RM1.00 per SIM Card will be imposed every month from the 91st day onwards.
      3. Upon acceptance of your application, you agree to pay the Charges commencing from the date on which the SIM Card is activated and the Service(s) is ready for use as per the offer made to you or as may be notified by Maxis from time to time.
    1. You agree that you are responsible for all the data, content of any information and communications (visual, written or audible) transmitted or received using the SIM Card and the Service(s).
    2. You shall be responsible for all telecommunications charges arising from any service used to establish a leased line connection to the Service(s). You acknowledge that when a call to access the Service(s) is made from facilities provided by a third party, you are responsible for any surcharges levied by the third party for the call.
    3. We may request you to disconnect your Equipment or any part thereof, and provide all necessary assistance, at your own cost, to enable Maxis to perform the necessary test and/or maintenance work on the Service(s) at reasonable times. You shall abide by all specific conditions and all notifications issued by us in relation to the Service(s).
    4. You may use the SIM Card only for the purpose agreed herein and may not store, edit, transfer, download, modify and/or forward the Service(s) to any other medium, device or to any other user or subscriber. You are not allowed to tamper or clone the SIM Cards or resell, distribute, make any commercial use of, use on a timeshare or service bureau basis, or otherwise generate income from the Service(s) unless licensed and permitted by the relevant authorities and Maxis. You shall not use the Service(s) in any manner that could damage, disable, impair or otherwise interfere with the Service(s), the IoT Portal or any networks or security systems used to provide the Service(s).
    5. You are solely responsible to ensure that your and/or your End Users’ Equipment is compatible (either for the SIM Card, network selection, call handling or RF testing) with the Service(s).
    6. In the event your or End Users’ Equipment is found to be faulty and/or incompatible (“Faulty Device”), you shall be notified and shall immediately cease using the SIM Card and the Service(s) associated with the Faulty Device. For the avoidance of doubt, we shall not be liable for any failure to provide the Service(s) due to Faulty Devices.
    7. In the event any of your and/or your End Users’ Equipment is perceived to be responsible for any degradation of the Network, the Service(s) and/or the IoT Portal, you shall:-
      1. provide full information regarding the certification of each Equipment identified by us to be the cause; and/or
      2. permit and allow us to test each identified Equipment at your cost;
    8. You agree that you shall not use the Service(s) and/or Equipment:-
      1. for the transmission of peer to peer communications (including voice which is only applicable for IoT Flex Plan, IoT Vertical Plan, M2M Plan, IoT 5G Entry Plan and IoT NaaS Plan);
      2. other than for data transmission and/or permitted SMS or voice carried between a device and your defined end point;
      3. with a device or application that allows you to access a publically addressable destination (i.e. public IP address) including through the use of a proxy, tunnelling, a gateway or routing. For the avoidance of doubt we are not preventing you from being able to connect over the internet to your application server;
      4. in a way which involves SIM Cards being included in (fixed) GSM adapters unless expressly approved by Maxis;
      5. in any way which results in the copying, adaptation, reverse engineering, decompilation, disassemblement, customisation or modification in whole or in part of any software which may be contained in the Service(s);
      6. in any way which involves the addition, removal or modification of identifying network header information;
      7. to access or attempt to access, or to penetrate or attempt to penetrate, security measures of Maxis’ or third-party’s network, computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, without prior authorisation from Maxis or the third-party in question; and
      8. in any way which could lead directly to death, personal injury, or severe physical injury or environmental damage (for example life support machines), whether due, or not, to the failure of the Service(s).
    9. Pursuant to the directive from SKMM, all SMS from local/international mobile number which contain restricted contents as prescribed by SKMM in its directive (“Restricted Contents”) will be blocked. In this regard, we will not be responsible for any loss or damage that you or any third parties might sustain due to the inability to send or receive the SMS with the Restricted Contents; and your obligation to pay the Charges for the Service(s) continue without any deduction, however you will not be charged for the SMS that is blocked.
    1. The Service(s) with mDRIVE
      1. When you subscribe to the mDRIVE, you acknowledge and understand that the mDRIVE Device, its embedded firmware and the assigned web portal and mobile application are provided by third party supplier(s) (collectively and individually referred to as “Supplier”) and not by Maxis. Maxis’ role is limited to the provision of the Service(s) to you. You acknowledge that the 24-month warranty for the mDRIVE Device (“Warranty”) is provided by the Supplier from the date of activation of the mDRIVE.
      2. If you elect to install the Wired Device, you shall be responsible to directly arrange for the installation of the Wired Device with our nominated professional installers within the designated areas as prescribed by us. Any installation outside of the designated areas may be permitted at our sole and absolute discretion and subject to additional charges. You agree to bear the cost of the installation as informed by us which shall be billed to you by Maxis. In no event shall we be responsible or liable for any personal injury, defects, loss, damage or delays directly or indirectly arising from or in connection with the installation of the Wired Device, whether in action of contract, negligence or other tortious action to the fullest extent permitted by law.
      3. You acknowledge that you are solely responsible to verify that installation of the mDRIVE Device will not affect or void any warranty of your vehicle. You understand and agree that Maxis and the Supplier shall have no liability whatsoever for any loss of vehicle warranty as a result of the installation of the mDRIVE Device.
      4. In the event of any issues with the mDRIVE, you may contact Customer Service to rectify any problems. If the mDRIVE Device is found to be faulty during the Warranty period, a replacement will be provided by the Supplier provided always that the mDRIVE Device is not tampered with. If the mDRIVE Device has been tampered with, charges may apply for replacement of any faulty mDRIVE Device.
      5. You agree that you shall:-
        1. not substitute the mDRIVE Device or the embedded SIM Card with another device or SIM Card or use them separately;
        2. access the web portal and mobile application provided by the Supplier only through the interface provided by Supplier and not by any other means;
        3. keep your mDRIVE account information confidential, and will keep the login, password and account information confidential for your own protection;
        4. use the web portal, mobile application and mDRIVE at your own risk, including information and data you upload or provide when using the web portal, mobile application and/or the mDRIVE;
        5. not copy, modify, reverse assemble, reverse engineer, hack, break into, tamper, attempt to discover source code, sell, resell, assign, sublicense, share, or otherwise attempt to transfer any right or interest in the mDRIVE, software, hardware or services;
        6. not misuse the web portal and mobile application, software, hardware and/or services in violation of any law or this Agreement; and
        7. not hold Maxis, its related and affliated corporations responsible for any loss or death or personal injury or any damage to vehicle(s), or any damages whatsoever including but not limited to loss of use or data, whether in action of contract, negligence or other tortious action, arising out of or in connection with Customer’s use of, or inability to access or use the mDRIVE to the fullest extent permitted by law.
      6. You acknowledge and accept the risks that you can only enjoy the full functionality of mDRIVE subject to the compatibility of mDRIVE with the vehicle in accordance with the compatibility list as provided by us. In the event your vehicle(s) is not compatible with the mDRIVE, you might not enjoy the full functionality of the mDRIVE and you acknowledge and accept that the mDRIVE may fail to function properly and/or only some of the features may be available.
      7. You acknowledge and accept that you can only utilise the mDRIVE within Malaysia unless you subscribe to the international roaming package whereby you are allowed to roam in countries as specified by Maxis from time to time or unless otherwise informed to you.
      8. You hereby expressly authorise and consent to Maxis and/or the Supplier collecting and using the data collected via the mDRIVE for research and development and to improve the performance of the mDRIVE. Such data will not be disclosed to any other third party without your consent. You agree to waive any moral rights you may have in such data and hereby transfer and assign to Maxis and/or the Supplier an exclusive and irrevocable right to the intellectual property rights (if any) inherent in your data or feedback which shall be owned exclusively by Maxis and/or the Supplier.
      9. Device Delivery in Klang Valley: For purposes of security, you are required to verify your identity by biometric (i.e. fingerprint) authentication with your valid and working identity card at the point of delivery. We reserve the right to not release the device in cases of your failure and/or refusal to verify your identity.
    1. We reserve the rights at any time at our sole discretion whether with or without prior notice to you and without being liable to you and/or any third party, to immediately interrupt, bar, suspend or restrict the Service(s) (including 5G service(s)) for such time as we see fit or withdraw, terminate, discontinue or disconnect the Service(s), including if:
      1. any technical failure occurs in the Service(s) or our Network (which includes any network operated by any third party which are connected to Maxis’ network);
      2. the Service(s) pursuant to the 5G service(s), our Network or systems are being upgraded, modified or maintained;
      3. your usage shows excessive usage or placing unusual burdens on our Network;
      4. in our determination that the Service(s) is or may be used by you for unlawful activities or for suspected fraudulent activities;
      5. your usage is not in accordance with the Maxis Fair Usage Policy (at https://business.maxis.com.my/en/terms-conditions/business/general/maxis-fair-usage-policy/) or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      6. where matters beyond our reasonable control prevents us from performing and/ or continuing our obligations this SSTC, the GTC and/or the Maxis Fair Usage Policy;
      7. you have relocated or have been relocated to an area outside the Service(s) coverage area; or
      8. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third-party service provider of the national 5G wholesale network
      9. and where no prior notice is provided, Maxis may to the extent commercially reasonably practicable give you notice of such changes in any form as Maxis deem reasonable or appropriate.
    2. In connection to any Service(s) survey, comments, suggestions and/or feedback submitted by you to Maxis, you agree that Maxis may use all comments, suggestions and feedback collected without restriction or obligation for any purpose, including but not limited to incorporation or implementation of such comments, suggestions and feedback into Maxis’ product or service, to develop, improve and/or evaluate the Service(s). Except for Personal Data, no comments, suggestions and/or feedback will be deemed as your confidential information.
    1. We may terminate this Agreement and/or the Service(s) for convenience by giving you thirty (30) days advance written notice.
    2. Save for the IoT Vertical Plan, IoT NaaS Plan and IoT Global SIM Plan which must be subscribed with a Minimum Period of Service of twenty four (24) months and the M2M Plan and IoT Flex Plan which must be subscribed with a Minimum Period of Service of twelve (12) months, you may subscribe to IoT 5G Entry Plan either without or with an agreed Minimum Period of Service.
    3. You may terminate this Agreement and/or the Services by giving us thirty (30) days advance written notice.
    4. If you terminate this Agreement and/or the Services during the Minimum Period of Service, you agree to pay Maxis the early termination charge which is the total monthly recurring charges for the remainder of the Minimum Period of Service.
    5. Upon expiry of the Minimum Period of Service, this Agreement shall automatically continue on a monthly basis at the prevailing charges and rates imposed by Maxis and on the terms and conditions contained herein (unless otherwise notified by Maxis) unless either party gives thirty (30) days advance written notice of its intention to terminate this Agreement.
    6. If the Service(s) is suspended and/or terminated by us for any reason, your licence to use the licensed IP address is immediately suspended and/or terminated and you shall stop using the licensed IP address and remove it from your Equipment.