Terms & Conditions
Service Specific Terms & Conditions
Maxis Business Postpaid (West Malaysia)
Version [15 August 2023]
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- Maxis Business Postpaid (Plan(s)): Comprises of Maxis Business Postpaid Share 48, Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158, Maxis Business Postpaid 188 and Maxis Business Postpaid Data Plan 38.
- You: The Business Customer signing up for the Plan(s).
- The use of the Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.business.maxis.com.my/en/terms-conditions/business/general/tnc/, Service Specific Terms & Conditions (“SSTC”), Summary Terms & Conditions (“STC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at https://www.business.maxis.com.my/terms-conditions/business/
- Capitalised terms herein have the same meaning as defined in the GTC.
- Any conflict or inconsistency between this SSTC, the GTC and the STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
- We reserve the rights without liability, to vary, add to, remove or otherwise amend this SSTC, the manner in which the Plan(s) is conducted and/or discontinue, interrupt, bar, suspend, restrict and/or terminate the Plan(s) (whether in whole or in part) at any time as we deem fit whether with or without prior notice to you and will not be liable to you and/or any third party for any loss (including loss of revenue), loss of services or connectivity or inconvenience as a result thereof. Where no prior notice is provided, Maxis will to the extent commercially reasonably practicable provide you with prior notice of such changes in any form as Maxis deems reasonable and appropriate. The prevailing terms and conditions of this SSTC and the Plan(s) will be updated on our official website from time to time, whereby the updated terms and conditions will apply and supersede all previous versions. Your continued use of the Plan(s) after any changes to the terms and conditions of this SSTC and the Plan(s) is effective will constitute unconditional acceptance by you of such variations, additions or amendments and you will be bound by the same.
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- You must be our Business Customer.
- To subscribe to Maxis Business Postpaid Share 48, you must subscribe to one (1) Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158 or Maxis Business Postpaid 188.
- To subscribe to Maxis Business Postpaid Data Plan 38, you must subscribe to: (a) one (1) Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158 or Maxis Business Postpaid 188; and (b) you will have to purchase a Mobile Device prescribed by Maxis.
- You are ineligible for the Plan(s) if you:-
- you have any outstanding payments with us; and/or
- wish to subscribe for this Plan(s) and your existing device contract’s remaining contract period is more than four (4) months.
- We reserve the rights to change the eligibility criteria for the Plan(s) at any time.
- Any application for subscription to the Maxis Business Postpaid 68 must be submitted through Maxis Centres, Maxis exclusive partners or authorised dealers in East Malaysia. You must have a valid billing address in East Malaysia.
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- The Charges and rates as set out in the Plan(s) structure may be updated by us at our sole and absolute discretion from time to time, where the updated structure will apply and supersede all previous versions including the structure appended herein. Charges and rates published are exclusive of all applicable taxes.
- For the Plan(s), a monthly commitment fee as set out in the Plan(s) structure appended herein will be applicable to the Plan(s) that you have subscribed to.
- You agree that you shall also be liable for the full charges of any external subscription, activation of value added services, add-ons, International Roaming (including Roam 120) and/or International Direct Dial (IDD) Bundle (including 132) (“Other Subscriptions”) purchased when you are on the Interim Plan (defined below) and/or the Plan(s). These charges will be added to the bills issued to you.
- You will be charged the monthly commitment fee for the Plan(s) that you have subscribed to and charges for any additional lines requested within the same account including charges for Other Subscriptions upon the first Mobile Number being successfully registered or Ported into the respective Plan(s).
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- The Plan(s) shall continue for twenty-four (24) months or an agreed minimum period of service as stated in the Registration Form (“Minimum Period of Service”) from the date of activation of the Service(s) if subscribed with any Mobile Device contract, Enterprise Loyalty Program, Zerolution, rebate model and/or roaming offers.
- You acknowledge and agree that you must have at least one (1) active line under Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158 or Maxis Business Postpaid 188 at any one time during the Minimum Period of Service.
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- Non-payment for any one of the Plan(s) may result in suspension or barring of all the Service(s) until the outstanding amount is paid.
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- You acknowledge and accept, for the voice & SMS allocated with the Plan(s) that the unlimited minutes and SMS :
- applies to domestic mobile/fixed ON-net (Maxis to Maxis calls and SMS’) & OFF-net (calls and SMS’ from Maxis to other Service Provider) usage for the Plan(s) (excluding, video calls, calls to special numbers, eg. 1-300/1-800/600, 121, TM100, 1MOCC, 02-prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei);
- are for standard person to person calls or texts;
- is NOT meant for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM Card in any other Mobile Device), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
- You acknowledge and accept, for the voice & SMS allocated with the Plan(s) that the unlimited minutes and SMS :
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- We reserve the rights at any time at our sole discretion whether with or without notice to you and without being liable to you and/ or any third party, to immediately interrupt, bar, suspend, restrict the Service(s) for such period of time as we see fit, withdraw or terminate, discontinue or disconnect the Service(s) including if:
- any technical failure occurs in services pursuant to the Plan(s) or our Network (which includes any network operated by any third party which are connected to Maxis’ network);
- the services pursuant to the Plan(s), our Network or systems are being upgraded, modified or maintained;
- your usage shows excessive usage or placing unusual burdens on our Network;
- in our determination that the Plan(s) is or may be used by you for unlawful activities or for suspected fraudulent activities;
- your usage is not in accordance with the Maxis Fair Usage Policy at www.maxis.com.my/FUP or contrary to any of the terms and conditions of this SSTC and/or the GTC;
- is for reselling purposes;
- where matters beyond our reasonable control prevents us from performing and/ or continuing our obligations in this SSTC, the GTC and/or the Maxis Fair Usage Policy; or
- we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities,
- If you change your existing rate plan to the Plan(s), all promotions/ benefits that you are currently enjoying under your existing rate plan may be forfeited and you may not be able to carry forward any promotions/ benefits to the Plan(s).
- In connection with any Plan(s) survey, comments, suggestions and/or feedback submitted by you to Maxis, you agree that Maxis may use all comments, suggestions and feedback collected in any manner without restriction or obligation for any purpose, including but not limited to incorporation or implementation of such comments, suggestions and feedback into Maxis’ product or service, to develop, improve and/or evaluate the Plan(s). Except for personal data, no comments, suggestions and/or feedback will be deemed as your confidential information.
- We reserve the rights at any time at our sole discretion whether with or without notice to you and without being liable to you and/ or any third party, to immediately interrupt, bar, suspend, restrict the Service(s) for such period of time as we see fit, withdraw or terminate, discontinue or disconnect the Service(s) including if:
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- For group shareable mobile data allocated with the Plan(s), you acknowledge and accept:
- Each line under the Plan(s) will be allocated with a mobile data usage limit based on the Plan(s) that you subscribed to and subject to any changes by Maxis upon subscribing to the Plan.
- You are free to adjust the mobile data limit to suit the needs of each line with a minimum of 100MB per line within the limits allocated under the Plan(s) subscribed by you.
- The mobile data browsing speed will be throttled and you may continue to use the mobile data services with no EXCESS charge where:
- the collective usage of the mobile data from all lines under the Plan(s) exceeds the mobile data allocated to the group shareable mobile data pool subscribed by you; or
- a line under the Plan(s) subscribed exceeds the mobile data limit set by you.
- The mobile data usage limit allocated under the Plan(s) is exclusively for domestic usage only.
- The Plan(s) allows for you to purchase the mobile data pass which are non-shareable ("Mobile Internet Pass”). The Mobile Internet Pass is to be used solely by the assigned line and will be automatically renewed at the end of your bill cycle if you subscribe to a monthly Mobile Internet Pass. If you subscribe to a time-based Mobile Internet Pass, your Mobile Internet Pass will not be automatically renewed. Refer to the attached Appendix in this SSTC for the Mobile Internet Pass rates.
- The Plan(s) allows for you to purchase 5G passes as set out at https://www.business.maxis.com.my/en/terms-conditions/business/plans/postpaid/5g-30-days-pass and https://www.business.maxis.com.my/en/terms-conditions/business/plans/5g-pass
- If your account under this Plan(s) is not active, you will not be able to enjoy the group shareable mobile data.
- Productivity data:
- The productivity data refers to domestic mobile data usage on Office365, Microsoft Teams, Skype, WhatsApp, WeChat, Microsoft Outlook, OneDrive and Zoom application ("Productivity Applications”), applicable on Maxis networks.
- You will receive the productivity data depending on the Plan(s) that you have subscribed to (as per the Appendix in this SSTC) and the productivity data quota will be refreshed at the end of your bill cycle.
- The productivity data refers to domestic mobile data usage on Office365, Microsoft Teams, Skype, WhatsApp, WeChat, Microsoft Outlook, OneDrive and Zoom application ("Productivity Applications”), applicable on Maxis networks.
- For group shareable mobile data allocated with the Plan(s), you acknowledge and accept:
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- For this Plan(s), you acknowledge and accept:
- Any request for additional lines within the same account can only be made once you meet the minimum subscription of one (1) Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158, Maxis Business Postpaid 188 plans.
- These additional lines will be renewed automatically at the end of your bill cycle.
- Each additional line will be charged according to the respective Plan(s) monthly fee.
- If you add on lines: the fee payable will be pro-rated against your bill cycle date. You will be charged full price from the second month onwards. There will be no refund for unused / inactivated lines under the Plan(s).
- You are entitled to subscribe up to five (5) Multisim One Line for each subscribed Maxis Business Postpaid 68, Maxis Business Postpaid 98, Maxis Business Postpaid 108, Maxis Business Postpaid 128, Maxis Business Postpaid 158 or Maxis Business Postpaid 188. The monthly charges for the Multisim One Line are stated in the attached Appendix in this SSTC.
- You acknowledge and accept that the mobile data usage from the use of Multisim One Line will be deducted from the primary SIM Card.
- For this Plan(s), you acknowledge and accept:
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- The terms and conditions of the Enterprise Loyalty Program is as set out in Maxis’ website at https://www.business.maxis.com.my/en/terms-conditions/business/campaigns/enterprise-loyalty-programme/
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- The terms and conditions of the Mobile Device is as set out in Maxis’ website at https://www.business.maxis.com.my/en/terms-conditions/business/plans/mobile-device
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- Upon our acceptance of your application and your request to Port in your identified Mobile Numbers to the respective Plan(s), you acknowledge and agree that the Mobile Numbers that are successfully ported to us shall be temporarily placed onto an interim plan (“Interim Plan”) before being subscribed to the respective Plan(s).
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- The Charges and rates outlined in the Plan(s) structure (as per the Appendix in this SSTC) do not account for usage while on an overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at https://www.business.maxis.com.my/mobile/international-roaming/ apply.
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- This IDD Pass is exclusively for subscribers of the Plan(s) who make IDD or border calls for the countries mentioned at https://www.business.maxis.com.my/mobile-plans/idd-saver/ for IDD Pass via direct dialing.
- IDD Calls made via IDD 132 calls are not eligible for this IDD Pass.
- You can purchase the IDD Pass by either:
- calling Maxis’ customer care line at 1800-82-1919 or 1919; or
- via the Maxis Business Hub.
- The IDD Pass is bundled with minutes usage which will be activated upon availability. You are entitled to full minutes allocation until the next bill cycle. Unused minutes will be forfeited.
- Any IDD calls prior to the pass activation will be charged on pay per use basis and not part of the IDD Pass.
- The IDD Pass is valid and renewable at every billing cycle.
- You may only purchase one IDD Pass per month for each line subscribed at any given time.
- In the event that your allocated minutes are completely utilized, you may purchase a one-time add-on IDD Pass which shall be valid until the next billing cycle. Any subsequent one-time add-on IDD Pass purchased under this Clause 38 must be of the same monthly IDD Pass as previously subscribed for.
- The IDD Pass will be charged with the full amount and given full minutes allocation regardless of any termination within the billing cycle (pro-rate does not apply).
- The countries and charges for IDD Pass at https://www.business.maxis.com.my/mobile-plans/idd-saver/ shall apply.
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- Subject to the GTC and this SSTC, you may at any time terminate the Plan(s) as follows:
- by writing in to customercare@maxis.com.my or bizcare@maxis.com.my; or
- by calling our business customer care line at 1-800-82-1919 or dial 1919 from your mobile; or
- by walking into our Maxis Centre’s listed on www.maxis.com.my.
- Subject to the GTC and this SSTC, you may at any time terminate the Plan(s) as follows:
APPENDIX – MAXIS BUSINESS POSTPAID (EAST MALAYSIA) SSTC
You are entitled to sign up for the following:
- One (1) eSMS service free of charge for twenty-four (24) months for each Plan(s);
- One (1) Maxis Business VoiceGo service free of charge for twenty-four (24) month for each Plan(s); and/ or
- One (1) Secure Mobile free of charge for twenty-four (24) months for each Plan(s) (Eligible for Maxis Business Postpaid 128 and above).
- AS PER CLAUSE 13 OF THIS SSTC:
| Maxis Business Postpaid | ||||||||
|---|---|---|---|---|---|---|---|---|
| MBP Share 48 |
MBP 68 |
MBP 98 |
MBP 108 |
MBP 128 |
MBP 158 |
MBP 188 |
MBP Data Plan 38 |
|
| Monthly Commitment Fee | RM48 |
RM68 |
RM98 |
RM108 |
RM128 |
RM158 |
RM188 |
RM38 |
Mobile Internet Allocation |
30GB (group shareable) |
50GB All Day (group shareable) + 20GB (non-shareable productivity data) |
60GB All Day (group shareable) + 20GB (non-shareable productivity data) |
70GB All Day (group shareable) + 20GB (non-shareable productivity data)
|
80GB All Day (group shareable) + 25GB (non-shareable productivity data) |
100GB All Day (group shareable) + 30GB (non-shareable productivity data) |
120GB All Day (group shareable) + 60GB (non-shareable productivity data)
|
30 GB All Day (group shareable) + 10GB (personal) |
Shareline eligibility |
NIL |
1line |
1line |
1line |
3 lines |
5 lines |
7 lines |
NIL |
Roaming |
1-Day Business Unlimited Data (RM38) to 54 countries
7-Day Business Unlimited Data (RM49) to 54 countries DataRoam Pass (RM38/Day) to other major cities
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1-Day Business Unlimited Data (RM38) to 54 countries
7-Day Business Unlimited Data (RM49) to 54 countries
Monthly Business World Unlimited Data (RM99) to 54 countries
DataRoam Pass (RM38/Day) to other major cities
|
1-Day Business Unlimited Data (RM38) to 54 countries
7-Day Business Unlimited Data (RM49) to 54 countries
Monthly Business World Unlimited Data (RM59) to 54 countries
DataRoam Pass (RM38/Day) to other major cities
|
1-Day Business Unlimited Data (RM38) to 54 countries
7-Day Business Unlimited Data (RM49) to 54 countries
Monthly Business World Unlimited Data (RM29) to 54 countries
DataRoam Pass (RM38/Day) to other major cities |
1-Day Business Unlimited Data (RM38) to 54 countries
DataRoam Pass (RM38/Day) to other major cities
|
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Multisim – RM15 / month (optional) |
Not Available |
Allowed |
Not Available |
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Minutes Allocation (On-Net & Off-Net)
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UNLIMITED | Not available |
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SMS allocation (On-Net & Off-Net) |
UNLIMITED | Not available |
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| Inclusive Maxis Business Essentials | 24/7 Dedicated Customer Service, Maxis App & Maxis Business Hub |
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Devices |
Mobile Device contract, Enterprise Loyalty Program, rebate model or Zerolution. |
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Video Calls |
15Sen/Minute (On-Net) |
Not available |
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Video Calls |
40Sen/Minute (Off-Net) |
Not available |
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MMS |
25Sen/MMS (On-Net) |
Not available |
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MMS |
50Sen/MMS (Off-Net) |
Not available |
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- AS PER CLAUSE 23(e) OF THIS SSTC:
Mobile Internet Pass exclusive for Maxis Business Postpaid 79, Maxis Business Postpaid 109, Maxis Business Postpaid 139, Maxis Business Postpaid 169 and Maxis Business Postpaid 199 |
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|---|---|
| Non-Shareable Mobile Internet Pass | |
(Non-Recurring - Time Based) |
(Recurring - Monthly) |
RM6 – 1GB 14 Days |
RM30 – 1GB |
RM12 – 3GB 14 Days |
RM58 – 3GB |
RM10 – Business Special 10GB 30 Days |
RM116 – 6GB |
RM10 – 10GB (4G/5G) 30 Days Access Pass |
|
| 5G Access | |
| (Recurring - Monthly) | |
| RM10 - 5G Monthly Access Pass | |
MAXIS BUSINESS POSTPAID SHARE 48 AND MAXIS BUSINESS POSTPAID DATA PLAN 38
Non-Shareable Mobile Internet Pass |
|---|
Non-Recurring - Time Based |
RM6 – 1GB 14 Days |
RM12 – 3GB 14 Days |
RM10 – Business Special 10GB 30 Days |
RM10 – 10GB (4G/5G) 30 Days |
5G Access |
(Recurring - Monthly) |
RM10 - 5G Monthly Access Pass |