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Frequently Asked Questions

P-Hailing Individual Offer

  • This is an EXCLUSIVE offer for P-Hailing individuals*.

  • Plan Hotlink Prepaid – New, Port-in

    Plan Hotlink Prepaid 35
    Data (4G/5G) 40GB
    Data 5G N/A
    Rebate N/A
    Price after rebate RM35/month

    Hotlink Postpaid Plans – New, Port-in, Pre-to-Post, Consumer/Corporate to P-Hailing Individual Transfer & Upgrades

    Plan Hotlink Prepaid 60 Hotlink Postpaid 70
    Data (4G/5G) 50GB 70GB
    Data 5G N/A 35GB
    Rebate RM10 x 24 months RM10 x 24 months
    Price after rebate RM50/month RM60/month

    Maxis Postpaid Plans – New, Port-in, Pre-to-Post, Consumer/Corporate to P-Hailing Individual Transfer & Upgrades

    Plans Hotlink Prepaid 79 Hotlink Postpaid 109 Maxis Postpaid 139 Maxis Postpaid 169 Maxis Postpaid 199
    Data (4G/5G) 80GB 100GB 120GB 150GB 200GB
    Data 5G 40GB 50GB 60GB 75GB 100GB
    Rebate RM10 x 24 months RM20 x 24 months RM20 x 24 months RM20 x 24 months RM20 x 24 months
    Price after rebate RM69/month RM89/month RM119/month RM149/month RM169/month
    1. Rebate is applicable for sim only or with device bundle plan
    2. P-Hailing Individuals are also able to enjoy the mobile rebate when they add on Maxis Home WiFi/Fibre with their Maxis Postpaid plan.

  • Yes. You can enjoy a rebate of RM10 x 12 months.
    No additional contract period will be imposed. Your contract period will remain the same.

    Hotlink Postpaid Plans – Under Device Contract

    Plan Hotlink Prepaid 60 Hotlink Postpaid 70
    Data (4G/5G) 50GB 70GB
    Data 5G N/A 35GB
    Rebate RM10 x 12 months RM10 x 12 months
    Price after rebate RM50/month RM60/month

    Maxis Postpaid Plans – Under Device Contract

    Plans Hotlink Prepaid 79 Hotlink Postpaid 109 Maxis Postpaid 139 Maxis Postpaid 169 Maxis Postpaid 199
    Data (4G/5G) 80GB 100GB 120GB 150GB 200GB
    Data 5G 40GB 50GB 60GB 75GB 100GB
    Rebate RM10 x 12 months RM20 x 12 months RM20 x 12 months RM20 x 12 months RM20 x 12 months
    Price after rebate RM69/month RM89/month RM119/month RM149/month RM169/month

  • This exclusive offer is valid until 31 March 2024.

  • This offer is open to P-Hailing Individuals* with a valid MyKad or Passport together with a valid staff ID / HR employment letter / payslip / Letter of Approval (LOA) from your company (Corporate line to P-Hailing individual transfer only).

    It is applicable for new registrations, port-in, pre-to-post, Consumer/Corporate to P-Hailing Individual transfers & upgrades.

  • P-Hailing Individuals* can register via:

    You can check the list of Maxis Centre via the link below.
    https://www.maxis.com.my/en/maxis-store/

    • MyKad or Passport and
    • Staff ID tag or,
    • HR Employment letter or,
    • Payslip or,
    • Letter of Approval (LOA) from your company (Corporate to P-Hailing Individual transfer only)

  • Yes. You will be able to enjoy rate plan advance payment waiver. Device advance payment is subjected to Maxis credit check policy.

  • No contract. However, to remain active, you are recommended to top up your prepaid plan before your plan expires.

  • Sim only: No contract. You will still be able to enjoy the rebates on your mobile plan.

    Sim + device bundle: You will be tied to either 24- or 36-months contract depending on the device contract you opt for.

  • You will utilise your 5G data first. Once your 5G data is finished, it will utilise your 4G/5G data.

  • You will utilise your 4G/5G data. Once you are in a 5G area it will automatically use your 5G data.

  • You will need to terminate your device contract and settle all outstanding amounts (if any) with your current mobile provider. After which, you can port-in your number to Maxis to enjoy this exclusive offer.

  • An early termination fee will be charged based on your remaining contract period.

  • The contract is non-transferable. An early termination fee will be charged based on your remaining contract period.

  • If you fail to make the payments, your line will be suspended after 90 days. Your monthly fee, device contract will run until it ends. In the event you terminate the contract prior to contract ends, early termination fee will be imposed.

  • Yes. You can add on Maxis Home 5G/4G WiFi or Maxis Home Fibre and enjoy the rebates offered.

  • Yes. You can subscribe to any of the devices under the Maxis Fibre plan and enjoy the rebates offered.

  • No. Your data will revert to your Hotlink/Maxis Postpaid plan data quota.

  • You are entitled to all the available devices offered under Hotlink Postpaid 60/70 and all Maxis Postpaid plans.

  • Yes. This is subject to the availability of the device.

  • Welcome to Maxis’ Easy Switch Program! An Easy Switch Scheme that offers a bill rebate of up to RM500 upon successful installation of your Maxis Home Fibre.

  • Please contact 123 to suspend your line and request for a new sim card.

Maxis Pakej P-Hailing Rahmah

  • Pakej P-Hailing Rahmah is a newly introduced 5G plan as per Government’s announcement on 23rd January 2024.

    It’s an EXCLUSIVE offer where business individuals under the identified companies (CI/MMi) registering on Hotlink Prepaid/Postpaid or Maxis Postpaid plans during the offer period will get to enjoy monthly plan rebates.

  • P-Hailing customers (CI/MMi) will enjoy rebates for the following plans:

    NEW, MNP, renewal, upgrade, pre-to-post, transfer from Consumer/Company line to Business Individual.

      Hotlink
    Prepaid
    35    		 Hotlink
    Postpaid
    60    		 Hotlink
    Postpaid
    70    		 Maxis
    Postpaid
    79    		 Maxis
    Postpaid
    109    		 Maxis
    Postpaid
    139    		 Maxis
    Postpaid
    169    		 Maxis
    Postpaid
    199
    Rebates

    SIM Only

    		 N/A RM10 x
    24 mths    		 RM10 x
    24 mths    		 RM10 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths
    With Device N/A Standard Consumer
    Offering    		 RM10 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths    		 RM20 x
    24 mths
    Price after rebates SIM only RM35 RM50 RM60 RM69 RM89 RM119 RM149 RM179
    With Device N/A Standard Consumer
    Offering    		 RM69 RM89 RM119 RM149 RM179
    Device Advance Payment (DAP) Standard ECC Checks

    Note:

    • Rebate is applicable for sim and/or with device bundle
    • Enjoy Rate Plan Advance Payment waiver
    • Applicable to all P-Hailing companies / agencies

  • The offer period is from 23rd January 2024 until 30th June 2024.

  • This offer is only open to business individuals (CI/MMi) who are employees/riders of selected P-Hailing companies with a valid staff ID or active riders’ app access.

    Applicable to new registration, MNP, recontracts, upgrades, pre-to-post, transfer from Consumer/ Company lines to Business Individual for SIM only plan or with device bundle.

    This offer is not applicable for downgrades.

  • Customer can walk into Maxis Centre/MEPs or sign-up during any of the P-Hailing roadshows or via Maxis P-Hailing microsite.

  • MyKad and Staff ID OR MyKad and Screenshot of Riders’ App landing page (with employee details).

  • For SIM Only Plan, customer will enjoy Rate Plan Advance Payment Waiver.

    Device Advance Payment will be based on individual Credit Checks.

  • Only plan with device bundle is subjected to 24-months contract. SIM only plan is NOT contracted.

  • Yes. Applicable to new registration, MNP, recontracts, upgrades, pre-to-post, transfer from Consumer/Company lines to Business Individuals for SIM only plan or with device bundle.

    This offer is not applicable for downgrades.

  • Early Termination Fees will be charged. Calculation of the termination fees as follow:
    Register via Maxis Centres:
    (Recommended Retail Price - Upfront Price) x (Remaining month / 24 months) + RM100 admin fee

  • Device contract is non-transferable. An Early Termination Fee will be charged.

  • If customer fails to make payment for device contract plan, the monthly fee & contract will continue to run till contract  ends. In the event customer terminates the contract prior to contract ends, penalty will be charged to customer’s account.

  • Your rebate will be suspended and resume once your line is active again.

  • Your rebate will be prorated on your last month and will be discontinued when the line is inactive.

  • No. You can only enjoy one rebate at any point of time. In this scenario since you have enjoyed rebate with sim only plan, you will not enjoy the same rebate when you add a device bundle. 

  • The devices will depend on the rate plan you are taking. Hotlink Prepaid 35 is not eligible for device offerings.

*Terms & Conditions apply.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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